Posted today
Remote
Compensation: Proposed range of $1,200–$1,700 USD/month, depending on the final schedule and candidate
Part-time; schedule to be finalized, with weekend afternoon coverage under consideration
Tools: Property management system (Hostaway); project-management tools used by the team
At Near, we connect top talent in Latin America with remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company:
Our client manages short-term rental properties in Los Angeles. Its guest experience team works with on-site supervisors, cleaners, and maintenance staff to support guests throughout their stays.
About the Role:
We’re looking for a Part-Time Guest Experience Specialist to help cover gaps in the team’s schedule, particularly on weekends. You’ll primarily manage guest communication through the inbox and handle occasional phone calls when urgent issues arise. The client is seeking a long-term teammate and may consider expanding the role to full-time later.
You Will:
Respond to guest inquiries and resolve issues through the guest inbox.
Answer occasional guest calls, particularly when an urgent issue requires attention.
Coordinate with on-site supervisors, cleaners, and maintenance staff to resolve guest concerns.
Escalate significant issues to the operations manager on duty or the business owner.
Provide reliable coverage during your agreed shifts and, where arranged, when other team members are away.
About You:
Your Background:
Experience in guest experience, short-term rentals, property management, or a closely related customer-facing role.
Comfortable handling guest concerns independently and knowing when to escalate.
Clear written communication and the ability to handle occasional calls.
Organized, dependable, and able to collaborate with a remote team and on-site staff.
Able to commit to a consistent part-time schedule once finalized.
Nice to Have:
Experience with Hostaway or another property management system.
Experience with a project-management tool such as ClickUp, Trello, or Monday.com.
Experience supporting a short-term rental business with a comparable property portfolio.
Compensation & Benefits:
Proposed compensation: $1,200–$1,700 USD/month; the final amount and schedule will be confirmed during the hiring process.
Potential for the role to become full-time.
The client expects team members to visit Los Angeles for in-person onboarding or team visits and covers the associated travel expenses. Travel expectations will be confirmed with candidates