Posted today
About Us:
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Role: We are looking to add an experienced Support Specialist (Level 2) to our US client's growing team. This position serves as a primary point of contact for end users requiring technical assistance. The ideal candidate is customer service-oriented with a solid technical foundation and a desire to grow within IT.
Key Responsibilities:
Acting as the first point of contact for US clients needing help
Answering incoming calls and emails in a friendly and efficient manner
Solving a variety of IT concerns and assigning tickets to Technicians
Explaining technical terms in a way clients can understand
Providing the high-end customer service our clients expect
Analyze each specific request and determine the underlying problem and recommend proper solution
Other Responsibilities as assigned by management
What We're Looking For:
2+ years of experience in a technical support, help desk, or customer-facing IT role
Technical aptitude and general experience resolving issues with Windows OS,O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, and other infrastructure requirements
Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active day
Consistently exceeded customer expectations through extraordinary service
Proficient English level
Perks -- What's in It for You?
Competitive compensation in USD, commensurate with seniority, skills, and interview performance
Generous PTO + US holidays
On-the-job training and skill development
Dynamic and collaborative work environment
Career growth opportunities
Schedule: 10:30am-7pm CT Sunday-Thursday