Talent pool: Customer Success & Account Management
About Near
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the role
This is not an open role for a specific company today. By applying, you'll join our Customer Success & Account Management Talent Pool and be considered for future opportunities that match your background.
If your background fits what our clients typically look for, we'll reach out when a matching opportunity becomes available.
Roles in this pool usually include
Customer Success Manager, Technical CSM, Account Manager, Amazon/Marketplace Account Manager, Implementation Manager, Revenue Operations Manager.
What We Usually Look For
- 5+ years of experience in Customer Success, Account Management, or client-facing roles with ownership of a book of business.
- Strong English communication skills.
- Experience working with U.S. clients is highly valued.
- Proven track record of improving retention, renewals, upsells, or client satisfaction (NRR, churn, NPS/CSAT).
- Experience running onboarding, QBRs, and escalations with senior client stakeholders.
- Comfort with CRMs and CS tools (HubSpot, Salesforce, Gainsight, or similar).
- Bonus: SaaS or technical product experience, agency account management, or Amazon/marketplace experience.
Why join our talent pool?
- Early access to new Customer Success and Account Management openings.
- Interview opportunities with high-growth U.S. companies.
- Long-term remote roles with competitive USD compensation.
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