Posted today
Customer Success Manager (Transaction Coordinator)
Remote (Latin America–based)
Full-time, Monday–Friday, 9 a.m.–6 p.m. Eastern, with a flexible one-hour lunch break; independent contractor
Tech Stack: Podio CRM and a phone system; experience with other CRMs is transferable
At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company:
Our client, Bright Home Offer, connects sellers of contracted properties with buyers. Its team manages the process from seller contract through marketing, buyer placement, and closing.
About the Role:
We’re looking for a customer-focused transaction professional to take over seller relationships once properties are under contract and guide transactions through closing. You’ll also communicate with buyers after buyer contracts are signed. Many sellers are unfamiliar with the process, so patience, empathy, and clear, proactive communication are central to the role.
You Will:
Introduce yourself to sellers after the sales-team handoff and remain their point of contact through the transaction, typically over the following two to three months.
Keep sellers and buyers informed, answer questions, and help resolve issues that could delay closing.
Coordinate with sales, buyers, closing attorneys, and other parties to keep transactions moving.
Maintain accurate communications, documents, and deal status in Podio.
Deliver a supportive experience for sellers while keeping buyer communications clear and efficient.
About You:
Your Background:
Mid-to-senior-level customer service or customer success experience, with a record of delivering strong customer experiences.
Strong spoken English for conversations with U.S. sellers and buyers; C1-level English is the preferred target.
Empathy, patience, and confidence guiding people through an unfamiliar process.
Proactive communication, attention to detail, and ownership of follow-through.
Experience using a CRM; prior Podio experience is not required.
Nice to Have:
Real estate transaction coordination or closing experience.
Experience supporting older customers or clients through complex, multi-step processes.
A track record of positive customer reviews.
Compensation & Benefits:
Time off discussed: major U.S. holidays, four PTO credits per year with opportunities to earn more, and birthday and wedding-anniversary leave where applicable.