As the Customer Support Representative – IQWP NC, you will be responsible for
performing duties including, but not limited to:
? Serve as the primary point of contact for customers enrolled in the company’s
multi-service program.
? Respond to customer inquiries via phone, email, and text with professionalism and
clarity.
? Coordinate appointments across multiple services and subcontractors, ensuring jobs are
scheduled efficiently and completed on time.
? Manage a portfolio of customer accounts, tracking service history, open requests,
follow-ups, and overall satisfaction.
? Communicate proactively with customers regarding appointment schedules, service
status, and relevant updates.
? Address customer concerns and coordinate with internal teams and subcontractors to
resolve issues promptly.
? Track customer requests and follow-ups to ensure outstanding items are properly
addressed.
? Document customer interactions, service notes, and preferences accurately in the CRM
and/or project management system.
? Maintain organized and up-to-date account information while managing multiple
customers, services, and priorities simultaneously.
Skills
Customer Support
Customer Communication
Appointment Scheduling and Coordination
Subcontractor Coordination
Customer Account Management
Customer Issue Resolution
Follow-Up and Request Tracking
CRM Documentation
Multitasking and Priority Management
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