Job Description
About Us:
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About Our Client:
Our client is a US-based e-commerce agency that manages the full marketplace business for consumer brands, covering catalog, content, creative, retail operations, and advertising across Amazon (Seller Central and Vendor Central), Walmart Marketplace, Target Plus, and other emerging channels. Their clients span CPG, cosmetics, skincare, apparel, footwear, and handbags, and hire them to operate their channels end to end. The company also runs an AI Agentic Commerce practice, building its own tooling.
About the Role:
We are looking for an Applied AI & Analytics Manager to lead how the company puts AI and data to work across every team. The company has made two big decisions. First, all Amazon and Walmart client accounts are moving onto Trellis Qore, which will become its execution and reporting layer and replace Looker Studio. Second, every employee is getting Claude, with connectors already enabled for BigQuery, Xnurta, Basecamp, Adobe, Notion, and more. This role exists to make both of those work.
In your first six months, the two outcomes that matter most are getting the company fully onboarded to Qore and getting the whole team up to speed on Claude. Beyond that, you’ll own the skills and automations built on Qore and Claude, vet third-party tools before they’re deployed, own client reporting and the data foundation in BigQuery, and partner with advertising, account management, and creative teams on problems data and AI can solve. From the second half of your first year, you’ll lead the build of a governed, per-client intelligence layer that answers managers’ questions with cited sources.
This is an individual contributor role. It is not an IT, data science, or software engineering role. A separate IT Operations Manager owns platform administration and security decisions, and an offshore development team builds production code from your specifications. You’ll report to the VP of Commercial and Retail Media.
This is a remote, full-time contractor role aligned with US business hours.
Key Responsibilities:
- Lead the company’s migration onto Trellis Qore client by client, and own the skills, automations, and SOPs built on it.
- Define the company’s AI operating model, including which tool to use for each task (Qore, Claude, Gemini), along with SOPs by role.
- Roll out Claude to every employee in waves, with training, readiness standards, and ongoing office hours.
- Own Claude skills, automations, and per-client Claude Project structure, and publish guidance on model selection, token usage, and cost.
- Vet third-party skills, plugins, and connectors before deployment by reviewing code, testing in isolated environments, and checking for security risks, and keep a register of everything in use.
- Recommend permissions for each tool and role, working closely with IT, which has the final say on security.
- Partner with Advertising Managers, Marketplace Account Managers, and the Creative Team to scope and solve business problems, turning recurring requests into standing reports, skills, or automations.
- Build client dashboards and reports in Qore (weekly sales, monthly advertising, tent-pole events, goal pacing), and retire Looker Studio for Amazon and Walmart clients.
- Validate the data migration from Intentwise to Trellis by reconciling BigQuery data against source consoles and history.
- Model data in BigQuery so each metric is defined once and documented, and run quality checks to catch issues early.
- Improve forecasting models for sales, ad budgets, inventory, and traffic, including backtesting and honest error reporting.
- Starting in month seven, design and pilot a per-client intelligence layer with cited answers and strict client data separation.
What We’re Looking For:
- Hands-on depth with Claude, built for others to use, including Skills, Projects, Connectors/MCP, Cowork, and Claude Code.
- Proven experience rolling out a tool to colleagues: writing guidance, training people, measuring adoption, and iterating.
- A strong habit of vetting and testing tools before trusting them.
- Fluent SQL (joins, window functions, CTEs) and practical Python for pulling, cleaning, and validating API data.
- Experience building and maintaining BI reporting that others relied on.
- Strong reconciliation discipline, always checking numbers against the source before sharing them.
- Current knowledge of the AI model landscape and cost-aware usage (model tiers, token spend).
- Clear writing for non-technical audiences, including SOPs, guidance, and findings.
- A service mindset combined with the ability to push back and say no.
- Sound judgment around client confidentiality and data separation across competing brands.
- Comfort working remotely and asynchronously.
- Experience with Trellis Qore or similar marketplace platforms is a plus.
- Experience with creative AI tools (Gemini, Canva AI, Adobe Firefly, Higgsfield, Runway) is a plus.
- Experience leading a company-wide or team-wide AI rollout is a plus.
- Experience with security reviews of third-party code or extensions is a plus.
- Retail media or marketplace experience (Amazon Ads, Walmart Connect, AMC, Xnurta) is a plus.
- Experience with RAG, dbt, or writing specs for developers is a plus.
- Agency experience is a plus.
- Excellent English communication skills, both written and verbal.
- Availability to work full-time aligned with US Eastern business hours (up to US Pacific hours is acceptable).
Perks – What’s in It for You?
- 10 days of PTO per year.
- Remote, full-time contractor position.
- A funded mandate with AI and data platforms already in place, and the freedom to decide how they’re used.
- Company-wide impact visible within weeks.
- Training on Qore, Amazon, Walmart, and Target platforms, with vendor training from Trellis.
- Opportunity to lead the build of a per-client AI intelligence layer.
- Exposure to recognizable consumer brands and real business impact.
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