Posted 4d ago
Near connects top talent from Latin America with fast-growing U.S. companies. We work closely with founders and hiring teams to find professionals who bring the right skills, mindset, and long-term fit.
Our client, InMotion Solutions Group, is a Florida-based company specializing in automated processing and packaging equipment for the food industry and other sectors. The company provides new and refurbished machinery, equipment upgrades, and related services to customers across the US and internationally.
We are looking for an organized and proactive Project & Customer Support Coordinator to manage the operational follow-through of equipment projects, from order placement through delivery, refurbishment, or installation. Working closely with the company founder, the technical team, suppliers, and customers, this person will coordinate timelines, parts, logistics, documentation, and communications to ensure projects keep moving forward and customers stay informed.
Coordinate projects from order placement through manufacturing, shipping, delivery, refurbishment, or installation, depending on the project.
Create and maintain project timelines, milestones, task lists, and status updates, proactively identifying delays and outstanding dependencies.
Follow up with multiple suppliers regarding manufacturing progress, lead times, technical information, parts availability, and delivery dates.
Coordinate the collection and shipment of samples, product specifications, and other materials between customers, suppliers, and internal teams.
Support equipment refurbishment projects by tracking required parts, supplier quotes, purchase orders, deliveries, and related costs.
Coordinate with the technical lead to track project progress, technician assignments, work hours, and parts required for ongoing projects.
Keep customers informed about project status, upcoming milestones, expected delivery dates, and any relevant changes.
Centralize project documentation, including quotes, technical specifications, photos, videos, and supplier communications.
Coordinate with internal team members and external partners to ensure deliverables are completed on time.
Proactively follow up on pending tasks and commitments without waiting for reminders from the founder.
Help implement and improve project management systems, templates, and workflows to increase visibility, consistency, and efficiency.
2+ years of relevant experience in Project Coordination, Operations Coordination, Logistics, Supply Chain, or a similar role.
Strong organizational and follow-up skills, with the ability to manage multiple tasks, deadlines, and stakeholders simultaneously.
Experience tracking project timelines, milestones, deliverables, or operational workflows.
Proactive communication skills and the ability to keep customers and internal teams informed.
Strong written and verbal English communication skills, with the ability to communicate professionally with US-based customers and suppliers.
Attention to detail when managing documentation, parts lists, project updates, and supplier information.
Ability to work independently, identify pending items, and anticipate potential delays.
Comfortable learning new tools and improving existing processes.
Willingness to work closely with technical team members without needing to make technical or engineering decisions.
Experience in manufacturing, industrial equipment, food processing, packaging automation, or equipment refurbishment.
Exposure to international logistics, import/export, shipping coordination, or supplier management.
Experience tracking project costs, purchase orders, parts, or technician hours.
Familiarity with project management tools such as Asana, Monday.com, ClickUp, Trello, or similar platforms.
Experience implementing project tracking systems, automated workflows, or customer-facing project dashboards.
Familiarity with AI tools to organize documentation, standardize information, and improve operational efficiency.
Spanish or Portuguese proficiency.
Full-time, remote position aligned with US business hours. Exact working hours to be confirmed.
US Compensation
10 vacation days per year, plus company-observed US holidays.
Opportunity to work directly with the company founder, technical team, and suppliers.
Exposure to a variety of equipment sales, refurbishment, logistics, and project coordination initiatives.
Opportunity to help shape and implement project management systems and processes as the company grows