Posted 4d ago
Near connects top talent from Latin America with fast-growing U.S. companies. We work closely with founders and hiring teams to find professionals who bring the right skills, mindset, and long-term fit.
We are looking for a proactive and commercially minded Sales Operations & Customer Support Coordinator to help organize and streamline the company's sales process. This person will work closely with the company founder, taking ownership of CRM management, sales pipeline tracking, proposal coordination, customer follow-ups, and outbound prospecting. The ideal candidate is comfortable managing the operational side of sales independently while helping generate new business opportunities through calls, emails, and meeting scheduling.
Manage and maintain the CRM, including opportunities, customer information, tasks, reminders, and pipeline updates.
Proactively follow up with suppliers and customers to collect information, track pending items, and keep the sales process moving forward.
Coordinate the preparation of complex proposals by gathering quotes, technical specifications, product descriptions, and supporting documentation from multiple suppliers.
Organize supplier information into standardized customer-facing proposals, ensuring accuracy and consistency.
Coordinate with internal team members to gather pricing and cost information for proposals.
Schedule customer meetings, participate in calls when needed, take notes, document next steps, and ensure all follow-up actions are completed.
Conduct outbound calls and email outreach to existing contacts and potential customers to identify new needs and business opportunities.
Qualify initial customer interest and schedule meetings with the founder for further discussion.
Track outreach activity, qualified opportunities, and sales pipeline progress against established goals.
Use AI tools and automation to streamline workflows, translate supplier documentation, and standardize sales materials while ensuring quality and accuracy.
2+ years of relevant experience in Sales Operations, Sales Support, Inside Sales, Sales Coordination, or a similar commercial role.
Hands-on experience managing a CRM, tracking sales pipelines, and coordinating follow-ups.
Strong organizational skills and the ability to manage multiple opportunities, deadlines, and stakeholders independently.
Comfortable conducting outbound calls, contacting prospects, and scheduling meetings.
Excellent written and verbal English communication skills, with the ability to communicate professionally with US-based customers and suppliers.
Strong attention to detail when handling proposals, technical information, and customer records.
A proactive, resourceful mindset, with the ability to anticipate next steps and follow through without constant supervision.
Comfortable using AI tools and learning new software to improve efficiency.
Experience with Odoo, HubSpot, Salesforce, or other CRM platforms.
Experience in industrial equipment, manufacturing, packaging, automation, or technical B2B sales.
Experience preparing quotes, proposals, or other technical commercial documentation.
Familiarity with AI tools, workflow automation, and process standardization.
Spanish or Portuguese proficiency, especially for communicating with customers or Brazilian suppliers.
Full-time, remote position aligned with US business hours. Exact working hours to be confirmed.
Monthly USD base compensation
Potential performance-based incentives tied to outreach results or qualified opportunities, subject to finalization.
10 vacation days per year, plus company-observed US holidays.
Opportunity to work directly with the company founder and contribute to improving the company's sales operations and processes.
Exposure to AI tools, automation, and a specialized international B2B business.