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At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
Our client is a growing technology company specializing in real-time location technology that helps businesses improve employee safety, security, and operational efficiency. Its solutions include employee safety devices and communication systems that allow hotel staff to request immediate assistance when needed.
The company works with leading hospitality brands and is expanding into other industries, including vacation rentals, healthcare, education, and insurance.
We are looking for an Implementation Project Coordinator to manage the implementation process for new customer properties, from kickoff through go-live. This is a customer-facing role focused on coordinating installations, managing project timelines, tracking technical deliverables, and ensuring each launch stays on schedule.
The ideal candidate has experience with SaaS implementations, strong organizational skills, and excellent English communication abilities. They should be comfortable coordinating technical teams, customers, and third-party vendors, leading customer calls and training sessions, and proactively following up to keep implementations moving forward.
The role includes an approximately 90-day ramp-up period to learn the company's implementation process and gradually take on responsibilities independently.
Coordinate the end-to-end implementation process for new customer properties, managing timelines, milestones, and deliverables from kickoff through go-live.
Coordinate installation activities between technical teams, customers, and third-party vendors to keep projects on schedule.
Collect and track technical information and documentation required for successful installations, including network information, floor plans, hardware counts, and site details.
Coordinate with third-party vendors, including high-speed internet access (HSIA) providers, to align network and infrastructure work with implementation timelines.
Communicate proactively with customers throughout implementation, ensuring they understand next steps, deadlines, and outstanding requirements.
Lead customer calls and training sessions in English to help hotel staff understand the platform, devices, and safety procedures.
Support system and device testing before go-live to confirm the solution is functioning correctly.
Troubleshoot implementation issues and coordinate with Engineering when escalation is needed.
Coordinate hardware shipping and installation logistics for new properties.
Document implementation processes and maintain internal and customer-facing materials.
Coordinate the handoff to ongoing customer support after a successful launch.
Identify recurring implementation bottlenecks and contribute to process improvements.
Bachelor's degree.
3+ years of experience in SaaS implementations, technical deployments, or customer onboarding within a SaaS environment.
Experience coordinating projects, managing deadlines, and tracking deliverables across multiple stakeholders.
Excellent spoken and written English communication skills, with the confidence to lead customer calls and training sessions.
Strong customer-facing communication skills and the ability to follow up proactively with customers and vendors.
Basic understanding of IT infrastructure, network connectivity, Wi-Fi, and BLE, with the ability to understand how installations work.
Ability to coordinate installation activities between technical teams, customers, and third-party vendors.
Strong organizational and time management skills, with exceptional attention to detail.
Proficiency in Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
Experience using project management tools, CRM platforms, and ticketing systems, with the ability to learn new tools and workflows.
Strong problem-solving skills and the ability to keep projects moving when issues arise.
Comfortable working in a fast-paced environment where priorities may shift.
Nice to Have:
Experience with Jira or other project management tools and ticketing systems.
Experience with HubSpot or other CRM platforms.
Experience coordinating with HSIA vendors or working with hotel network infrastructure.
Hospitality industry experience.
Experience working in a startup or fast-growing company.
Basic understanding of BLE and Wi-Fi technology.
Compensation: $2,500 USD per month.
Fully remote opportunity.
Contractor-based role.
US holidays (following the company's holiday calendar shared annually).
Opportunity to develop implementation, project coordination, and technical knowledge within a growing technology company.