Posted 1w ago
About Us:
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About Our Client:
A fast-growing company that helps real estate investors and property owners cut their taxes through cost segregation studies, a tax strategy that accelerates depreciation. Its online platform delivers engineering-based, CPA-ready reports in 1 to 2 business days, with direct coordination with each customer’s accountant. Founder-led and still small, it offers a hands-on environment with direct mentorship and real room to grow.
About the role
We are looking for a Customer Support & Inbound Sales Specialist to be the first point of contact for our customers. You will handle inbound emails and phone calls, answer questions with confidence, and help warm leads move toward a purchase. You will work directly with the founder, who will mentor you, in a full-time role with real room to grow.
Responsibilities
Respond to inbound customer emails and phone calls quickly and professionally.
Handle initial conversations with warm leads who have already reached out (no cold outreach).
Close sales when appropriate, or pass qualified opportunities to the founder.
Support customers who purchase directly through the website.
Learn and use the company’s in-house tools and processes.
Skills
3+ years of experience in customer support, customer success, or sales.
Excellent spoken and written English, with a clear and professional presence on the phone.
Quick, sharp, and resourceful, with strong communication skills.
Highly reliable: shows up on time, every day.
Nice to have: real estate or tax-related experience, and sales or closing experience.