Posted today
SAP Business One Support Manager
Remote (Latin America–based)
Compensation: $4,000 to $5,000 USD/month
Full-time; the team generally operates 9 a.m.–5 p.m. Eastern, with flexibility
Core platform and tools: SAP Business One; experience building with an AI tool such as Claude or ChatGPT is strongly preferred
At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company:
The client is a U.S.-based business software company specializing in ERP and business management solutions for small and mid-sized businesses. Founded in 1993, the company focuses on SAP Business One, helping clients streamline operations, automate processes, and improve productivity through implementation, consulting, and SAP-certified solutions.
About the Role:
We’re looking for a hands-on Support Manager who can handle SAP Business One support work while leading people and improving how the support team operates. You’ll help the team resolve client issues and bring a clear, practical approach to improving support processes.
You Will:
Lead members of the support team while remaining hands-on with SAP Business One issues.
Help resolve or escalate client tickets that require deeper expertise.
Assess and improve support processes, including ticket routing, team workflows, and how the team measures ticket resolution and customer satisfaction.
Identify useful changes to systems, standard operating procedures, or technology.
About You:
Your Background:
Hands-on SAP Business One experience.
Experience managing people; this may be in a support or consulting team.
Specific examples of processes you’ve improved on a team you’ve led.
Strong client-facing skills and the ability to hold a comfortable conversation in English.
The ability to explain what you would keep and change in an existing support system.
Nice to Have:
Knowledge of manufacturing or distribution workflows.
Experience building with a major AI tool, such as Claude or ChatGPT, and applying AI or automation to work processes.
Experience maintaining a knowledge base.
Accounting knowledge, integrations, broader ERP experience, or software development exposure.
Compensation & Perks:
Compensation: $4,000 to $5,000 USD/month.
Two weeks of PTO during the first five years, increasing to three weeks afterward.
Nine U.S. holidays plus two floating days; some holidays can be exchanged for local holidays.
Potential to expand the support team and pursue support leadership across other ERP systems.