Senior B2B Customer Support Specialist

Senior B2B Customer Support Specialist

• Remote (Latin America-based)

• Compensation: 1,500–2,100 USD/month

• Full-time, 7 AM–5 PM Central Time with a one-hour lunch; contractor

• Tools: SAP Business One, a custom CRM, Shopify, and Zendesk

At Near, we connect top talent in Latin America with remote opportunities at U.S.-based companies.

About the Company:

Our client, distributes HVAC parts and equipment for service and maintenance needs. The team helps customers identify compatible replacement parts and source the products they need.

About the Role:

We’re looking for a Senior B2B Customer Support Specialist to handle inbound calls and online chats, prepare quotes, and follow up with customers to secure orders. You’ll work closely with the sales team and report to the digital sales manager. This is a customer support role with an inside sales component, not a cold-calling role.

You Will:

• Respond promptly to customer calls and chats.

• Research parts, check compatibility and specifications, and confirm pricing and availability with internal teams or suppliers.

• Prepare quotes and follow up with customers to convert them into orders.

• Suggest complementary parts when appropriate.

• Keep customer records and activities up to date in the CRM, and enter quotes and orders in SAP Business One.

• Participate in sales meetings and collaborate with the broader team.

About You:

Your Background:

• 4+ years of relevant experience in customer support and sales, including some prior sales experience.

• Experience supporting customers with equipment or parts-related products. HVAC is strongly preferred; industrial distribution and automotive parts are relevant backgrounds.

• Strong phone communication and customer service skills, including the ability to understand technical customer needs.

• Very strong English communication skills

• Organized, disciplined, responsive, and comfortable taking ownership in a remote role.

• Able to manage quote follow-ups consistently and work at speed without close supervision.

Nice to Have:

• An engineering background or experience with an HVAC manufacturer.

• Experience with SAP Business One or a comparable ERP such as NetSuite, Microsoft Dynamics, or Infor.

• Familiarity with Shopify or Zendesk. Training on the company’s tools is available.

Compensation & Perks:

• Compensation: 1,500–2,100 USD/month

• Five days of PTO in the first year, increasing by one day for each additional year of service.

• U.S. holidays off.

• Performance-based commission after an initial 90-day review