Posted today
Job Description
About Us:
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Role:
We are looking for an Accounts Receivable Specialist to own the customer-facing side of their Finance team. This is a full-scope AR and collections role: you will be the person customers talk to about their balances, from the first billing question through payment, and the person internal teams rely on to know where every open account stands. You will run collections end-to-end, reaching out to customers across every balance size and starting with the largest exposures, apply cash accurately, and work disputes through with the Billing team until resolved. When an account needs more, whether a payment plan, a credit hold, a write-off, or a referral to collections, you will bring the facts and a recommendation. The ideal candidate is an analytical, accountable operator who digs into why an account is late instead of simply logging that it is, moves with speed, and does the right thing when no one is watching.
Note: This is a remote, contractor role.
Key Responsibilities:
Manage a portfolio of open accounts and proactively contact customers by phone and email across all balance sizes, prioritizing the largest and oldest balances, negotiating payment arrangements that secure cash while preserving the relationship.
Serve as the primary point of contact for balance, invoice, and payment questions, explaining charges clearly and routing disputes to Billing through to resolution.
Accurately and promptly apply a high volume of checks, wires, ACH, and credit card payments to customer accounts in the ERP.
Perform monthly reconciliation of unapplied cash and customer credits, and process credit adjustments, refunds, and bad debt write-offs in line with company policy.
Identify why accounts become delinquent (billing errors, missing POs, renewals, account setup issues) and partner with Sales, Customer Success, and Billing to fix the underlying problem, not just the invoice.
Recommend credit holds, extensions, write-offs, or referral to third-party collections, and escalate to the Billing & AR Manager once standard collection steps are exhausted.
Work collections tickets to resolution, keep aged backlog under control, and maintain accurate notes and account status.
Track AR aging and DSO, flag risks early, adhere to AR policies and internal controls, and recommend improvements to the collections process.
What We're Looking For:
4+ years of experience in Accounts Receivable and/or Collections, including cash application, account reconciliation, and direct customer collections; B2B, SaaS, or subscription experience is a plus.
Hands-on experience with a large-scale ERP; NetSuite strongly preferred. Comfortable with ticketing tools (e.g., Zendesk) and strong Excel skills.
Ability to dig into account history, spot patterns, run root cause analysis, and turn findings into a clear recommendation.
Treats accounts as their own, follows through without being chased, and moves quickly without compromising accuracy.
Sound, independent judgment and a commitment to doing things right, especially when handling cash, credits, and write-offs.
Advanced to fluent written and spoken English; comfortable calling and negotiating with U.S.-based customers.
Builds rapport quickly, stays professional and composed in difficult conversations, and explains financial information clearly.
Thrives working remotely in a fast-paced, growing company where priorities can shift.
Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred.
Perks – What’s in It for You?
Compensation range: $1,500 – $2,000 USD per month. Please note that the final salary offer may vary based on the candidate’s seniority, specific skill set, and performance throughout the evaluation and interview process.
3 weeks of PTO + holidays
Excellent and dynamic work environment
Career development opportunities