IT Support (Part-Time, L2)

IT Support Administrator (Part-Time, L2)

About Near
Near is a talent solutions company that helps US-based startups and growing companies hire top talent across Latin America. We partner closely with our clients to understand not only the technical requirements of each role, but also the culture, team dynamics, and long-term goals, ensuring strong and lasting matches.

About the Client

Our client is a US-based company operating at the intersection of real estate, construction, and technology. They specialize in delivering end-to-end solutions that simplify and modernize the homebuilding experience, combining digital tools with hands-on expertise. The company works with distributed teams across the United States and places a strong emphasis on operational excellence, collaboration, and high-quality execution. Currently, they are in a growth phase following an organizational transition and are focused on building scalable internal processes to support their expanding team.

About the Role
We are looking for a Part-Time IT Support Administrator to support the company’s internal IT operations. This role will work closely with the existing IT Specialist and focus on day-to-day, hands-on IT support tasks. The ideal candidate is comfortable working directly with employees, enjoys solving problems, and can thrive in a startup environment where processes are continuously evolving. This is a part-time role with the potential to grow into a full-time position as the company scales.

Responsibilities

• Support onboarding and offboarding of employees, including laptop setup, software installation, and access management
• Coordinate with laptop vendors and ensure devices are properly configured
• Decommission laptops and revoke system access when employees leave the company
• Monitor and manage IT tickets, responding to employee requests and resolving issues in a timely manner
• Provide direct support to employees via Slack, email, or calls when needed
• Assist with basic office and conference room IT setup (monitors, cameras, peripherals)
• Follow existing IT processes and help improve or update documentation and procedures when needed
• Support the IT team with additional operational tasks as the company grows
   

Requirements

Must-have:

• 3+ years of experience in IT Support or Help Desk roles
• Hands-on experience supporting Mac and Windows environments (Mac-heavy)
• Experience with Google Workspace, Slack, Zoom, and general SaaS tools
• Experience working with IT ticketing systems (Zendesk, Asana, or similar)
• Advanced English, with strong verbal and written communication skills
• Comfortable working directly with end users, not just managing tickets
• Ability to work independently and adapt in a startup environment

Nice-to-have:

• Experience working in startups or fast-paced environments
• Interest in emerging technologies and AI-related SaaS tools
• IT-related certifications or formal training
   

Benefits & Work Modality

• Monthly salary: USD 800–1,000, depending on seniority and experience
• 100% remote work as an independent contractor
• Part-time schedule: 20 hours per week
• Working hours aligned with US time zones (EST, CST, or PST)
• 5 days of paid time off plus US holidays
• Flexible work culture focused on outcomes rather than rigid schedules

If you enjoy helping people, solving technical problems, and working in a collaborative startup environment, we’d love to hear from you. Apply to this role to join a growing team and make a real impact on day-to-day operations.