Posted today
Customer Success | Remote | Contract
Join our client's growing team as a Customer Support Specialist. In this pivotal role, you'll be the first point of contact for their customers, ensuring a positive experience from start to finish. You'll handle inbound support calls, manage tickets, and communicate directly with both customers and vendors, all while upholding a commitment to exceptional service.
• Own inbound support calls through DialPad
• Return all missed calls and voicemails promptly to ensure no customer is left unheard
• Provide calm, professional, and empathetic support on every call, even under pressure
• Create, track, and resolve support tickets in HubSpot from open to close
• Follow up with customers via email to ensure timely and satisfactory resolution
• Work with vendors to address order issues and escalations efficiently
• Support both retail (B2C) and business (B2B) customers throughout their buying experience
• Communicate with vendors to ensure accurate and timely updates on orders
• Relay recurring customer issues and feedback to internal teams for ongoing improvements
• Bilingual in English and Spanish — fluency required in both spoken and written forms
• Experience in a phone-based customer support role, preferably with high-volume support
• Availability to work during Mountain Time (MT) and Pacific Time (PT) business hours
• Experience with CRM systems like HubSpot (or similar) to manage support tickets
• Strong ability to handle support queues accurately and with composure
• Excellent written and verbal communication skills
• Detail-oriented with strong organizational and multitasking abilities
• Experience supporting customers in a marketplace or e-commerce environment
• Background in both B2B and B2C customer support
• Familiarity with DialPad
• Experience in the automotive, parts, or salvage industry (or related fields)
This is an opportunity to join our client's rapidly growing marketplace for new, used, and remanufactured auto parts. The company works with a large network of salvage yards and aftermarket suppliers to bring quality auto parts directly to customers. Joining this team means being part of a dynamic and fast-paced environment where growth and excellence in customer support are top priorities.
• Competitive Compensation: $1,200 - $2,000 per month based on experience
• Time Off: 2 weeks PTO + US National Holidays
• Work Arrangement: Flexible remote work
• Work Hours: Mountain Time (MT) and Pacific Time (PT) business hours to provide flexibility in supporting customers and prevent ticket backlogs
• Growth Opportunity: Contribute to a fast-growing company in the automotive e-commerce space
If you are a customer-centric individual who thrives in a fast-paced environment and has a passion for providing excellent support, we'd love to meet you!