Customer Engagement Representative

Remote Outbound Customer Engagement Representative (U.S. Market – Pet Wellness)
Location: LATAM-based (Remote)
Schedule: Full-time | Tuesday–Saturday

About the Company
A fast-growing pet wellness brand offering routine hygiene and care through a unique membership model. With multiple U.S. locations and continued expansion underway, the company is launching a remote contact center pilot to improve engagement with leads and members.

If you're a strong communicator with a love for dogs, a positive attitude, and the drive to be part of a high-performance team, this could be a great fit.

The Role
We’re looking for a highly motivated Customer Engagement Representative to handle outbound and inbound calls, manage lead follow-ups, and drive member outreach. This is a high-volume, results-driven role focused on scheduling visits and encouraging membership subscriptions.

What You’ll Do

• Lead Follow-Up: Call potential customers who submitted forms or abandoned scheduling to book trial visits or convert them to members.
   
• Member Outreach: Contact existing members who haven’t used their monthly visit and re-engage lapsed customers.
   
• Pre-Sale Campaigns: Support new store launches by pre-selling memberships.
   
• Scheduling Support: Use CRM and calling tools (Zoho + RingCentral) to manage and track call activity.
   
• Sales Lite: Educate pet parents on the value of wellness services, focused more on relationships than hard selling.
   

Who You Are
You’re a confident communicator who enjoys helping people (and their dogs). You thrive in structured, collaborative environments and can handle high call volumes.

Must-Haves

• Advanced English (spoken and written)
   
• Experience in outbound sales, customer engagement, or BDR-style roles
   
• Comfortable making a high number of calls daily
   
• Tech-savvy and comfortable using CRM and calling tools
   
• Available to work U.S. Eastern Time (Tuesday–Saturday)
   
• Warm, empathetic phone presence
   

Nice-to-Haves

• Passion for pet wellness
   
• Experience working with U.S.-based companies
   
• Familiarity with subscription or membership models
   
• Comfortable handling payment details securely over the phone
   

Why Join

• Be part of a mission-driven team
   
• Work remotely while staying connected
   
• Join an early-stage initiative with growth potential
   
• Commission incentives tied to real results
   
• Possibility to grow into broader contact center or leadership roles
   

Apply Now
If you’re excited to help pets live healthier lives and want to be part of a purpose-driven, people-first team, we’d love to hear from you.