Posted today
About Near
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
The Role
As a Customer Service Representative, you'll be a trusted point of contact for customers, helping resolve issues, answer questions, and ensure a smooth experience across multiple channels.
Key Responsibilities
Provide customer support across multiple channels (phone, email, chat, and back-office tasks).
Communicate clearly and empathetically in English, both spoken and written.
Guide customers through processes and policies, helping them make informed decisions.
Build strong relationships with customers and partners to ensure satisfaction and long-term trust.
Handle escalations and resolve complex issues with professionalism and empathy.
Share customer insights to support continuous process improvements.
Contribute to a culture of collaboration and continuous improvement.
Skills & Competencies
Strong customer service and communication skills (phone, email, chat).
Empathy, professionalism, and a problem-solving mindset.
Ability to resolve conflicts and manage escalations effectively.
Comfort with basic math or analytical tasks.
Adaptability to thrive in a fast-paced and evolving environment.
Ownership, initiative, and resilience.
Team player with a collaborative approach.
Experience
Entry-level to early career (Bachelor's degree preferred, but equivalent experience is acceptable).
Prior customer service experience is required.
Familiarity with CRMs, ticketing systems, or similar workflows is an advantage.
Language
Fluency in English (spoken and written) is required.
Additional languages are a bonus, but not mandatory.
Work Setup & Schedule
Fully remote role — requires a reliable home office setup.
Must meet minimum Wi-Fi speed requirements.
Coverage is required seven days a week, with rotating shifts and two days off.
Shift windows fall within standard US business hours (Eastern Time).
Weekend availability is required. Actual scheduling may rotate.
What's in it for you
Competitive compensation in USD
Generous PTO policy
100% remote role