Posted today
Technical Implementation Manager
Near is a talent acquisition partner that connects leading U.S. companies with top remote professionals across Latin America. We support high-growth teams by finding exceptional talent for long-term contractor roles.
Our client is a fast-growing SaaS company that helps People and HR teams manage employee relations with greater consistency, visibility, and efficiency. Its platform centralizes sensitive employee cases, investigations, workplace concerns, and related workflows while helping organizations reduce manual work and make better-informed decisions.
We are looking for a Technical Implementation Manager to lead the onboarding of complex, high-value enterprise customers from kickoff through launch. This is a highly visible, customer-facing role that combines strategic project management, technical problem-solving, and consultative partnership to help clients realize value quickly and confidently.
You will serve as the primary implementation lead and product expert for both business and technical stakeholders. Success in this role requires the ability to manage competing priorities, proactively remove risks, configure and validate integrations, and translate technical concepts clearly for HR teams while aligning effectively with IT and systems administrators.
Lead end-to-end enterprise implementation projects, delivering a high-touch onboarding experience from kickoff through launch.
Build and manage project plans, timelines, milestones, deliverables, and stakeholder communication.
Configure complex customer environments and guide clients through platform setup and adoption.
Support API integrations, including authentication, data mapping, error handling, and troubleshooting.
Manage HRIS and case-management data ingestion processes and validate data quality using SQL.
Diagnose complex technical issues across integrations, logs, API responses, and data flows.
Partner with customer IT teams on security, data governance, and implementation best practices.
Act as a trusted product expert, answering complex questions from both HR leaders and technical administrators.
Identify risks and blockers early, coordinate escalation when needed, and keep projects moving forward.
Track implementation performance, including time to launch, adoption milestones, delayed stages, and customer satisfaction.
Improve onboarding processes, documentation, training materials, templates, and enablement resources.
Prioritize high-impact work effectively while adapting to changing customer needs and business priorities.
4-8 years of experience in SaaS implementation, technical account management, solutions consulting, or a similar customer-facing technical role.
Proven experience leading complex, multi-stakeholder enterprise projects from planning through successful launch.
Hands-on experience with REST and/or GraphQL APIs, JSON payloads, and integration troubleshooting.
Working knowledge of SQL to query, validate, and troubleshoot customer data.
Advanced English communication skills, with the ability to explain technical concepts to non-technical stakeholders and business priorities to technical teams.
Experience with HR technology, employee relations platforms, or other workflow-heavy enterprise software.
Background in solutions engineering, implementation consulting, or technical customer success.
Experience with customer success operations, process design, or onboarding optimization.
Familiarity with security, data governance, and enterprise integration best practices.
Compensation: USD 4,000-6,000 per month, depending on seniority and relevant experience.
100% remote contractor role.
Paid time off and U.S. holidays.
Full-time availability with overlap during U.S. business hours.
If you are a proactive implementation professional who enjoys solving complex technical problems while building trusted customer partnerships, we encourage you to apply.