Posted today
Remote (Latin America-based)
Compensation: $1,500–$2,000 USD/month
Full-time, flexible schedule with Eastern Time overlap, Contractor
Tech Stack: Gmail, ChatGPT
At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company:
Drone-Clone Xperts is a U.S.-based, American-owned drone retailer founded in 2017. The company focuses on making advanced drone technology more accessible by offering high-quality products at competitive prices, supported by direct relationships with manufacturers and a strong focus on quality control and customer service.
About the Role:
We’re looking for a Customer Service Representative to own the customer service function and keep the shared inbox organized and up to date. You will primarily respond to customer emails, handle occasional phone calls, and route sales leads to the sales team.
This role is best suited for someone who is organized, responsive, comfortable working independently, and able to provide clear, transactional support.
You Will:
Respond to customer emails related to troubleshooting, refunds, product questions, and purchase inquiries.
Handle customer phone calls when needed.
Manage approximately 20 to 50 emails per day and a smaller volume of phone calls.
Keep the inbox at zero by the end of each day.
Use existing templates, manuals, instruction videos, and ChatGPT to prepare responses.
Route relevant sales leads to the sales team.
Support with file organization and administrative tasks during slower periods.
About You:
Your Background:
Experience in customer service across email and phone channels.
Strong written and verbal English skills. C1 preferred;
Comfortable using Gmail and ChatGPT.
Strong organizational skills and attention to detail.
Able to work independently while knowing when to escalate questions.
Comfortable supporting customers with basic technical troubleshooting using available documentation and training materials.
Clear, professional, and efficient communicator.
Nice to Have:
Secretarial, administrative, or file-organization experience.
Experience in technical support or product troubleshooting.
Familiarity with high-volume inbox management.
Interest in gaining hands-on familiarity with drone products.
Compensation & Perks:
Compensation: $1,500–$2,000 USD/month.
Flexible working schedule with Eastern Time overlap.
National holidays and U.S. holidays off.
Sick day policy to be confirmed.