At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
This position is for our client, a leader in the solar panel industry, renowned for their expertise and commitment to excellence. They are dedicated to providing top-quality solar solutions and exceptional customer service, focusing on innovation, sustainability, and building long-term client relationships.
We’re looking for a Field Service Operations Manager to lead and support field operations, ensuring teams can execute efficiently, resolve issues quickly, and maintain high operational standards. The ideal candidate is a natural leader with strong problem-solving and decision-making skills, a high level of ownership, and the ability to take initiative in a fast-paced environment. Technical experience is valuable, but strong leadership and operational judgment are key differentiators for this role.
What You’ll Do
- Lead and support field operations teams, providing direction, coaching, and day-to-day guidance
- Oversee field service activities and ensure work is completed efficiently and according to quality standards
- Identify operational challenges and take ownership of finding and implementing practical solutions
- Make timely decisions and take initiative when issues arise in the field
- Coordinate with field teams, internal stakeholders, customers, and other partners to ensure smooth execution
- Monitor team performance and identify opportunities to improve processes and workflows
- Coach and develop team members while creating a strong culture of accountability and ownership
- Follow up on open issues and ensure they are resolved effectively
- Identify recurring operational challenges and recommend improvements
- Support the overall efficiency and performance of field service operations
What We’re Looking For
- 3+ years of experience in field service, field operations, telecommunications, MSP, technical operations, or related environments
- Previous leadership, supervisory, or team coordination experience is highly preferred
- Strong problem-solving and decision-making skills
- High level of ownership, accountability, and initiative
- Ability to lead teams and make sound decisions in fast-paced environments
- Strong communication and interpersonal skills
- Highly organized with strong follow-up and execution skills
- Comfortable working independently and taking ownership of operational challenges
- Professional English communication skills
- Experience in the solar, construction, telecommunications, or home services industries is a plus
Preferred Background
- Experience managing field service or technical operations teams
- Background in Telecom, MSP, field services, or technical operations
- Experience leading teams in high-volume or fast-paced environments
- Experience identifying operational problems and implementing process improvements
- Technical knowledge related to field service operations is valued, but leadership and problem-solving skills are the primary focus
What’s in It for You?
- Compensation in USD
- 3 weeks of PTO
- U.S. Holidays off
- A collaborative and inclusive team culture
- The opportunity to work with a U.S. industry leader in clean energy
- 100% remote work as a contractor
Final compensation will be based on experience, skillset, and interview performance.
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