Posted today
At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company:
Our client is a rapidly growing fintech company that is transforming the rental experience. Their mission is to make housing more accessible, transparent, and secure—helping renters move into their dream homes while giving property owners the tools to reduce risk and accelerate growth. Recognized by Inc. 5000, Forbes, and Deloitte as one of the fastest-growing companies in real estate and insurance, they have already partnered with many of the nation’s largest landlords and have guaranteed billions of dollars in rent and deposits. Their focus on customer experience and innovation has positioned them as a trusted leader in the industry.
About the Role:
We’re looking for a Collections Engagement Specialist to make high-volume outbound calls to customers with overdue balances. You’ll follow scripts, resolve straightforward situations, and escalate complex cases to the appropriate account specialist.
You Will:
Make approximately 100–150 outbound calls per day using AirCall.
Follow established call scripts for collections-related conversations.
Maintain detailed records of calls, outcomes, and customer interactions using HubSpot and Zendesk.
Communicate primarily by phone, with occasional email communication as needed.
Spearhead the deal escalation process and resolve complex customer problems.
Gather feedback from customers to help improve processes and offerings.
Monitor customer complaints and take action to resolve them efficiently.
Collaborate with internal teams (Customer Success, Underwriting, and Operations) to ensure smooth handoffs and clear communication.
Thrive in a fast-paced environment with daily and weekly activity goals
About You:
Your Background:
Experience in high-volume outbound calling, cold calling, or phone-based customer engagement.
Amazing customer service skills with an exceptional demeanor over phone and email.
Strong communication and active listening skills, with the ability to quickly build rapport.
Comfortable having payment-related and potentially difficult customer conversations.
Able to follow scripts while communicating professionally and empathetically.
Comfortable using CRM systems and phone dialers.
Organized, reliable, and able to escalate cases appropriately.
Comfortable working independently in a remote environment.
Positive, energetic, and customer-first attitude.
Comfort adapting to a fast-paced startup environment and shifting priorities.
Enjoy taking initiative and working collaboratively on a team with frequent
communication.
Nice to Have:
Previous collections experience.
Experience with HubSpot, AirCall, or Zendesk.
Experience handling customer conversations related to overdue payments, recovery, or account support.
Compensation & Benefits:
Compensation: $1,500–$2,000 USD/month
Long-term contractor role.
20 days PTO + 4 company holidays.
Opportunities to make an impact within a rapidly growing company.
Work with a collaborative, driven team passionate about improving renter access and
operator protection.