Posted today
Customer Success Manager (CSM)
Remote (Latin America-based)
Compensation: $3,500–$4,500 USD/month
Full-time, Contractor
Tech Stack: Google Ads, LinkedIn Ads, ClickUp, Slack
At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company:
Our client is a growing digital advertising agency founded by an ex-Googler. They provide Google Ads, LinkedIn Ads, and SEO services to B2B SaaS, technology, and security companies, working primarily with founders and marketing leaders.
About the Role:
We’re looking for a Customer Success Manager who is an exceptional communicator and can confidently manage client relationships in a fast-paced agency environment. You’ll sit at the center of clients, media buyers, and company leadership—ensuring information is understood, communicated clearly, and turned into action.
This role requires someone who can lead conversations, stay composed under pressure, understand client needs and emotions, and bring strong project-management discipline.
You Will:
Lead biweekly client meetings and manage ongoing client communication.
Prepare and send weekly and monthly client reports using information from media buyers.
Translate account updates, performance details, and client feedback into clear next steps.
Coordinate client requests and issues through Slack.
Manage tasks and follow-ups in ClickUp and assign work to relevant team members.
Partner with media buyers during internal account syncs to ensure alignment.
Help improve SOPs, documentation, and operational processes across the Customer Success function.
Report directly to the CEO and collaborate closely with the Head of Paid Media.
About You:
Your Background:
Experience in a client-facing Customer Success, Account Management, or similar role.
Strong communication skills, both written and verbal, with the ability to lead client conversations.
Familiarity with Google Ads and the ability to understand and discuss platform performance.
Experience working with B2B SaaS, technology, security, or agency clients is highly valuable.
Comfortable working with founders, marketing directors, and marketing managers.
Strong project-management skills and experience organizing work through tools such as ClickUp and Slack.
Able to process complex information and communicate it clearly to both clients and internal teams.
Proactive, confident, and able to perform well under pressure.
Nice to Have:
Familiarity with LinkedIn Ads.
Experience creating SOPs, documentation, and scalable operating processes.
Experience working with multiple client accounts simultaneously.
Background supporting paid-media or performance-marketing teams.
Compensation & Benefits:
Compensation: $3,500–$4,500 USD/month.
Contractor role with employee-style perks.
Paid time off, local and U.S. holidays, medical leave, and casual leave.
Monthly bonuses and employee-of-the-month recognition.
Potential off-site opportunities.
Candidates use their own equipment; company-required tools are covered.