Posted 6d ago
Near is a global recruitment agency specializing in placing top LATAM talent in remote roles with U.S.-based companies. We partner closely with our clients to ensure long-term, high-quality matches by focusing on both technical expertise and cultural alignment.
Our client is a growing, fully remote company operating in a fast-paced, service-driven environment. They rely on HubSpot and other business systems to support their day-to-day operations and are looking for someone who can take ownership of these systems, keep them running smoothly, and proactively identify opportunities to improve how the team works.
As a Business Systems & HubSpot Specialist, you will own and support the company’s core business systems, with HubSpot as the primary platform. You will be responsible for keeping systems running smoothly, troubleshooting issues, maintaining integrations and automations, supporting users, and improving existing processes.
This is a hands-on, autonomous role for someone who enjoys solving problems, understanding how different systems connect, and proactively identifying opportunities for improvement. Support requests are primarily managed through a ticketing queue, so you should be comfortable investigating issues independently, documenting your work, and taking ownership through resolution.
Own and optimize HubSpot CRM, including workflows, pipelines, properties, sequences, automations, deal-stage logic, task assignments, data quality, and overall system configuration.
Build and maintain HubSpot reports and dashboards across Sales, Account Management, Customer Support, and Marketing.
Own and test customer-facing emails, workflows, sequences, and SMS communications in HubSpot, ensuring they work correctly before reaching travelers and partners.
Build, maintain, and troubleshoot Zapier integrations, particularly between HubSpot and the company’s payment/booking platform, resolving sync issues, data mismatches, and automation failures.
Monitor system behavior and proactively identify when results do not match business reality, including incorrect deal stages, task assignments, due dates, record ownership, or booking data.
Administer Google Workspace, HubSpot, and other SaaS tools, including user provisioning, permissions, onboarding/offboarding, record reassignment, email routing, security, and access reviews.
Enforce 2-step verification (2FA) and maintain appropriate access and security practices across Google Workspace and other core systems.
Provide day-to-day technical support during EST business hours through the company’s ticketing queue, troubleshooting software access, email, integrations, VoIP/phone systems, and other business-system issues while documenting actions and resolutions.
Handle basic website backend, DNS, subdomain, and SSL certificate administration, and coordinate with external development partners when issues require escalation.
Create and maintain SOPs and quick-reference documentation for recurring systems and support issues.
Proactively identify system gaps, inefficiencies, and opportunities for improvement, recommending practical solutions to leadership and taking ownership from identification through resolution.
Strong hands-on experience managing and building within HubSpot, including workflows, pipelines, properties, automations, sequences, and reporting.
Experience building and maintaining HubSpot reports and operational dashboards.
Hands-on experience with Zapier, including building and troubleshooting integrations between business systems.
Experience administering Google Workspace, including users, permissions, email configuration, and security.
Experience managing user access, permissions, onboarding, and offboarding across SaaS tools.
Strong troubleshooting skills and the ability to independently diagnose and resolve system, integration, and data-sync issues.
Experience working from a ticketing queue, documenting work performed, and managing multiple support requests.
Strong attention to detail, particularly when working with customer-facing automations and communications.
Ability to identify gaps, take ownership, and proactively recommend improvements, rather than only executing assigned tasks.
Hands-on experience with RingCentral, Aircall, CloudTalk, or similar VoIP platforms, including troubleshooting user access, configuration, routing, or other common phone-system issues.
Experience working in a startup or small-company environment.
Experience with website backend or CMS platforms.
Familiarity with DNS, subdomains, and SSL certificate management.
Familiarity with APIs, webhooks, and system integrations.
Familiarity with AI tools and AI-powered workflows.
Strong interest in continuous learning and emerging technologies.
Approximately 25–30 hours per week.
100% remote role, working as an independent contractor.
Schedule aligned with EST business hours, as the role includes live support for the team.
$1,500–$3,000/month.
Opportunity to work directly with leadership and take ownership of the company’s core business systems.
If you enjoy solving business systems problems, improving workflows, troubleshooting integrations, and finding practical ways to make teams work better, we’d love to hear from you. Apply today and let’s explore if this opportunity is the right next step for you.