Posted today
Operations Specialist
Remote (Latin America based)
Compensation: $1,200–$2,800 USD/month (depending on skills and experience)
Full-time, Monday - Friday 9:30AM - 5.30 PM Central Time
At Near, we connect top talent in Latin America with exciting remote opportunities at U.S. based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company
Our client, Classic Menswear, is a small retail business in the menswear space with a fast growing wedding business. They're focused on creating a seamless customer experience while building strong internal systems, and they're now looking to strengthen their back office operations to keep up with growth.
About the Role
We're looking for an Operations Specialist who is detail oriented, organized, and comfortable learning new software. You'll manage measurements and orders across internal systems, communicate directly with wedding customers, help design the company's wedding policies, and contribute ideas to make the process smoother for both customers and the team. No experience with clothing or retail required, the client will train on everything business specific. This role works directly with the owner, Cory.
You Will:
Enter measurements and orders into Notion, SuitTracker, and EZTux/Jim's Formal Wear.
Check that measurements and orders make sense, catching errors or inconsistencies before they become problems.
Communicate with customers, mostly by text, about measurements, order status, and shipping.
Verify that finished orders match each person's measurements.
Make sure wedding pricing is entered correctly into Lightspeed (their POS).
Keep all systems updated as products and processes change.
Work with the owner to help design a clear, consistent wedding policy covering pricing, late fees, and customer notifications.
Support back office operations and help keep workflows organized and efficient.
Build, update, and improve SOPs and internal documentation.
Contribute ideas for process improvements, such as a welcome handout for wedding parties, reducing order error rates, an FAQ for the website, or building something new.
Optionally support light design work such as social posts or ads in Canva.
About You:
Your Background:
2–5 years of experience in operations, administration, customer support, logistics, order entry, or similar roles.
Strong attention to detail, numbers and accuracy matter here.
Comfortable learning new software and tools quickly.
Clear, friendly communicator, especially via text.
Reliable, especially during peak wedding season.
Curious and proactive, someone who notices "this could be better" and wants to help fix it.
Comfortable working closely with a manager during onboarding, including frequent daily check-ins.
Able to thrive in a small team where responsibilities can evolve over time.
Native Spanish speaker
Experience with Notion, POS platforms, CRM tools, or workflow documentation.
Nice to Have:
Experience working remotely with U.S. based companies.
Familiarity with Canva or light design support.
Compensation & Benefits:
Compensation: $1,200–$2,800 USD/month
Benefits:
10 days PTO
6 U.S. holidays
Monday - Friday 9:30AM - 5.30 PM Central Time
Direct support and training from the hiring manager
Opportunity to grow into broader operational responsibilities over time