Posted today
Account Manager – Client Growth
Remote | Contractor | Latin America
Near is a recruitment agency that connects high-performing professionals across Latin America with growing U.S.-based companies. We support both clients and candidates throughout the hiring process to build successful, long-term working relationships.
Our client is a fast-growing U.S.-based company that helps fitness and wellness professionals plan and operate group retreats around the world. The company partners with studio owners, instructors, coaches, and wellness leaders, providing the services and operational support needed to deliver successful travel experiences.
Known for its personalized service and strong client retention, the company is expanding its Client Experience team and looking for someone who can build trusted relationships while driving account growth.
We are looking for an experienced Account Manager to take ownership of confirmed client accounts throughout the retreat lifecycle, from final planning and preparation through departure, post-trip follow-up, rebooking, and expansion.
This is a consultative, relationship-driven role with a strong commercial focus. You will advise clients, identify opportunities to increase participant registrations, manage challenges, and proactively drive retention and repeat business.
This is not a reactive customer support or order-taking position. The ideal candidate can confidently guide clients, ask thoughtful questions, push back when appropriate, and take ownership of account outcomes.
Serve as the primary point of contact for assigned clients throughout the planning, departure, and post-trip stages.
Build strong, long-term relationships with fitness and wellness professionals.
Proactively drive client retention, rebooking, registrations, and account growth.
Advise clients on best practices to improve retreat promotion and participation.
Lead pre-departure meetings, final briefings, and post-trip debriefs.
Coordinate with Operations, Concierge, Onboarding, and other internal teams to ensure accurate and timely execution.
Identify account risks, resolve problems, and lead difficult client conversations professionally.
Communicate the value of the company’s services and address concerns related to pricing or renewal.
Maintain accurate, same-day documentation of client interactions, account health, and growth activities in the CRM.
Provide clear updates and reporting to clients and internal stakeholders.
+5 years of experience in Account Management, Customer Success, Client Success, or relationship-driven sales.
Experience directly managing clients for a U.S.-based company.
Advanced English proficiency with clear, polished verbal and written communication.
Proven experience supporting retention, renewals, upselling, rebooking, or account expansion.
Strong consultative skills, including the ability to guide clients, challenge assumptions, and handle difficult conversations.
Excellent organization, CRM discipline, attention to detail, and ability to manage multiple accounts independently.
Experience in travel, tourism, hospitality, fitness, wellness, retreats, or event management.
Experience working in a startup, high-growth company, or fast-paced service environment.
Background managing long and operationally complex customer journeys.
Experience helping clients improve registrations, engagement, or participation in programs or events.
Familiarity with travel logistics, group bookings, or international trip coordination.
Experience working across multiple internal departments to deliver client outcomes.
Monthly compensation of USD 3,000–4,500, depending on experience and seniority.
Full-time, 100% remote contractor position for candidates based in Latin America.
Flexible paid time off.
U.S. national holidays.
Monday through Friday, aligned with U.S. Eastern Time business hours.
Opportunity to join a growing international company in the fitness, wellness, and travel industry.
Potential opportunities to participate in selected international travel experiences.
If you are a proactive, commercially minded Account Manager who enjoys building genuine client relationships and turning successful experiences into long-term growth, we would love to hear from you.
Apply today and help create exceptional travel experiences for fitness and wellness communities around the world.