Posted today
Job Description
About Us:
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About Our Client:
Our client is a digital marketing agency that helps businesses grow through data-driven paid media, SEO, and performance marketing strategies. They partner with e-commerce and lead-generation clients to drive measurable results across channels like Google Ads and Meta, combining analytics, creative execution, and optimization to scale revenue and conversions.
About the Role:
We're looking for a Delivery Manager to own how work moves through our agency - from the moment a client strategy is defined to the moment a quality deliverable ships. You'll own our delivery process end to end: the ClickUp board, the sprint cycle, capacity planning, ticket quality, and quality assurance.
Think of this role like a product manager in a tech company. You don't own the people, and you don't set client strategy - but you are the connective tissue that turns strategy into shipped work. You understand the strategy well enough to translate it into real execution, you keep the specialists on task and on standard, and you shepherd every deliverable from intake through QA to delivery.
The delivery flow you'll own: Strategy & requirements (from the Account Manager) ? work with delivery specialists to scope execution ? translate into clear tickets on the ClickUp board ? assign ? track through execution ? QA against standard ? deploy to client.
You are not setting client strategy yourself — but you are the person who makes that strategy real, on time, and to standard.
Key Responsibilities:
Shepherd the delivery team. Keep SEO, PPC, Design, and Copy specialists on task, on standard, and on deadline. You don't manage them as their boss — you drive the work through them and hold every deliverable to the bar.
Bridge the Account Manager and delivery — both directions. Take strategy and requirements in from the account team and translate them into executable work. Feed capacity and timeline reality back out, so commitments to clients are real. The Account Manager cannot promise a client a deadline you haven't signed off on.
Sprint & board management. Own the ClickUp board and the full sprint process — planning, prioritization, assignment, and close-out. Keep the board accurate and the single source of truth for what's in flight.
Ticket intake & clarity. Ensure every ticket is clear, well-scoped, and ready before it's assigned — acceptance criteria defined, requirements complete, no ambiguity that stalls a specialist mid-task.
Capacity management & on-time delivery. Track team capacity and workload, balance assignments across specialists, surface bottlenecks early, and own whether the team is hitting its delivery commitments.
Quality assurance. Run QA against defined standards and checklists before work ships. Own the QA process — maintaining the standard and catching what slips, not personally gatekeeping every deliverable.
Process documentation & improvement. Document how delivery works, keep standards current, and continuously find ways to streamline and automate the workflow.
Escalate when nudging isn't enough. When a specialist repeatedly misses standard or deadline, you escalate to Ade & Dre with the facts. Your authority runs through the process — and leadership backs it.
This Role Is NOT For You If…
We'd rather you self-select out now than be surprised later.
You're not detail-obsessed. QA is the heart of this job. If small errors slip past you, this isn't your seat.
You don't like processes. You'll live in systems, checklists, and standards — and improve them. People who find that tedious won't last.
You can't juggle moving pieces. You're constantly pulling strategy, specialists, timelines, and QA together into one shipped deliverable. If you need to focus on one thing at a time, this will overwhelm you.
You wait to be told. You shepherd and nudge proactively — chasing clarity, surfacing bottlenecks early, and following through without being asked.
What We're Looking For
3+ years in delivery management, project/program management, or production operations — ideally in a marketing, creative, or client-services agency.
Hands-on experience running a sprint or agile delivery process and managing a project board.
Proficiency with project management / ticketing tools. ClickUp experience strongly preferred; Asana, Jira, Monday, or similar is acceptable.
Ability to influence without authority — you hold people accountable through a well-run process and clear communication, not through a reporting line. You get specialists to follow standards with clarity, follow-through, and respectful persistence.
Enough strategic understanding to translate, not just transcribe — you grasp the "what" and "why" behind a deliverable well enough to scope real execution, not just copy a request into a ticket.
Working familiarity with digital marketing deliverables — SEO, paid media (Google/Meta), and web design/development — enough to judge whether the work meets standard. You don't need to execute it yourself, but you must know what "done right" looks like in each.
Strong written and spoken English — you'll coordinate daily with a U.S.-based team.
Ability to work overlapping U.S. Central Time hours.
Excellent organization, attention to detail, and a process-driven mindset.
Nice to Have
Experience documenting and improving operational processes (SOPs, workflows, checklists).
Exposure to automation tools or a clear instinct for streamlining repetitive work.
Experience working within EOS or a similar operating framework.
Perks – What’s in It for You?
Compensation: $4,500 - $5,500/month
Schedule: 9am - 5pm CST
Perks: 2 weeks PTO + US holiday