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Our client is a Dallas-based real estate investment company with over 20 years of experience acquiring, renovating, and managing workforce housing in Southern Dallas. Their portfolio includes 160+ single-family rental homes, 250+ seller-financed mortgage notes, and a commercial construction subcontracting division. They are currently looking for a Property Management Assistant to support their growing operations team.
Overview
Web City Properties is seeking a versatile and people-oriented Property Management Assistant to support residential and commercial rental operations. This role combines collections, leasing support, customer service, construction administration, and marketing assistance.
The ideal candidate is highly organized, adaptable, and comfortable managing multiple priorities throughout the day. This person should enjoy interacting with residents and prospects while also being able to handle administrative and operational responsibilities independently in a fast-paced environment.
This role is designed to evolve over time. Initially, the candidate will support leasing, renewals, collections, and construction admin tasks, with increasing ownership as they ramp up.
Responsibilities
Collections & Account Management
- Monitor resident accounts and identify delinquent balances
- Contact residents regarding past-due rent via phone, text, and email
- Negotiate payment plans and document payment arrangements
- Prepare notices and collection-related communications in compliance with company procedures
- Coordinate escalated accounts with leadership
- Maintain accurate records of collections activity and resident communications
- Process rent payments and reconcile resident ledgers within AppFolio
- Follow up consistently to ensure payment commitments are met
Leasing & Property Management Support
- Respond to leasing inquiries and schedule property showings
- Screen rental applicants and process applications
- Prepare lease agreements, addenda, and move-in documentation
- Manage lease renewals, including outreach and documentation
- Support tenant communications and general resident requests
- Maintain accurate records within property management systems
- Assist with move-in/move-out coordination
Construction & Administrative Support
- Coordinate with vendors and subcontractors
- Support invoice processing and purchase order tracking
- Assist with construction and maintenance administrative tasks
- Track project timelines and documentation
- Handle general administrative support, reporting, and data entry
Marketing & Content Support
- Create and manage property listings across rental platforms
- Create simple marketing content using Canva or similar tools
- Post property content across social media platforms such as Facebook, Instagram, and TikTok
- Edit property photos/videos into promotional materials
- Design flyers, graphics, and marketing collateral
Skills & Qualifications
Required
- Bilingual English/Spanish (spoken and written)
- 2+ years of experience in property management, leasing, collections, customer service, or real estate operations
- Strong communication and interpersonal skills
- Ability to handle difficult conversations professionally (collections, complaints, conflict resolution)
- Experience managing high volumes of calls, emails, and resident communication
- Highly organized with strong attention to detail
- Comfortable working in a fast-paced environment with shifting priorities
- Ability to work independently in a remote environment
- Comfortable using digital and AI tools such as ChatGPT or Claude
Preferred
- Experience with AppFolio or other property management software
- Experience with collections or accounts receivable
- Familiarity with Texas landlord-tenant law and fair housing regulations
- Experience with Canva, CapCut, Adobe Express, or similar content creation tools
Schedule
Full-time | Monday – Friday | 8:30 AM – 5:00 PM CST
Perks – What’s in it for you?
- Full-time remote position
- 8 US Holidays + 2 half-days
- 2 weeks PTO
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