Posted today
Weekend Reservations & Customer Support Specialist
Remote (LATAM-based)
Compensation: $1,000 - $1,500 USD monthly
Full-time, weekend coverage, Contractor.
Tech Stack: Excel/spreadsheets, booking platforms, AI tools
At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company:
Our client operates in the travel / hospitality space, supporting property operations and reservation management. They focus on delivering smooth customer service, accurate booking coordination, and reliable weekend support to ensure guests and reservations are handled efficiently.
About the Role:
We’re looking for a Weekend Reservations & Customer Support Specialist who is highly organized, detail-oriented, and proactive. You’ll manage weekend reservation operations, support urgent customer needs, and help maintain accurate booking records. This role requires someone who can work independently, communicate clearly in writing, and stay calm and efficient while handling customer-facing issues.
You Will:
Manage manual hotel and property reservations during weekend shifts.
Handle reservation updates, cancellations, and booking changes.
Respond to urgent customer requests and weekend support issues.
Maintain accurate, organized booking and reservation information.
Communicate clearly and professionally with customers and internal teams.
Work closely with the team to ensure reservations are handled smoothly and without errors.
Help optimize workflows and improve day-to-day reservation operations.
About You:
Your Background:
2+ years of experience managing manual hotel bookings, reservation changes, cancellations, and customer support requests.
Strong written English skills.
Strong Excel and spreadsheet skills.
Comfortable using AI tools to improve efficiency and streamline work.
Detail-oriented and proactive, with an interest in improving workflows and operations.
Able to work independently during weekend shifts.
Highly organized, reliable, and calm under pressure.
Nice to Have:
Travel or hospitality industry experience.
Familiarity with hotel cancellation policies.
Experience working with confirmation numbers and points/miles programs.
Strong customer-facing judgment and the ability to resolve issues efficiently.
Compensation & Benefits:
Compensation: $1,000 - $1,500 USD monthly