Sales & Ops Assistant
About Near
At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Client
Our client is a rapidly growing digital marketing agency specializing in providing SEO services to the legal and medical markets. They are focused on delivering high-quality content creation, website development, and digital marketing services to a broad client base. The company offers a dynamic and fast-paced environment, making it a great place for professionals who want to grow in account management or client success.
About the Role
The Junior Account Operations Coordinator will support senior account managers in managing client relationships and assisting with various administrative tasks. This is a new role designed to streamline workflows and assist in client request management, primarily focusing on task coordination and quality assurance. While the role does not involve direct client interaction initially, there is potential for growth into a more client-facing position in the future.
Responsibilities
- Support senior Account Managers with the coordination of day-to-day client account activities.
- Track recurring deliverables, client requests, deadlines, and project statuses.
- Assign and monitor tasks through internal project management or ticketing systems such as JIRA.
- Follow up with internal team members to ensure assigned work is completed accurately and on time.
- Coordinate operational activities related to social media posting, boosted content, local SEO, Local Services Ads, and AI search programs.
- Confirm that digital marketing activities have been completed according to the established process.
- Perform quality assurance checks on deliverables before they are shared with senior Account Managers or clients.
- Identify missing information, incomplete tasks, or potential delays and escalate them proactively.
- Prepare internal reports, client updates, presentations, and status summaries.
- Maintain clear and accurate documentation of client requests, task ownership, deadlines, and completed work.
- Help improve internal workflows, checklists, and account management processes.
- Provide general administrative and operational support to the Account Management team as needed.
Requirements
Must Have
- Previous experience in operations, project coordination, account support, administrative support, customer service, or a similar role.
- Strong organizational skills and exceptional attention to detail.
- Ability to manage multiple tasks, deadlines, and stakeholders simultaneously.
- Strong follow-up skills and the confidence to hold team members accountable for assigned tasks.
- Excellent written and verbal English communication skills.
- Ability to identify errors, missing information, and incomplete deliverables.
- Experience using project management, CRM, or ticketing systems.
- Comfortable working independently in a fast-paced remote environment.
- Proactive and solution-oriented approach to work.
Nice to Have
- Previous experience supporting an Account Management or Client Success team.
- Experience working at a digital marketing agency.
- Familiarity with SEO, local SEO, social media management, Google Ads, or Local Services Ads.
- Experience using JIRA or similar task management platforms.
- Familiarity with recurring operational workflows, checklists, and quality assurance processes.
- Basic understanding of AI-powered search or digital marketing tools.
Benefits and Work Modalities
- Competitive salary based on experience (typically between $1,500 and $1,900 monthly).
- 100% remote work as a contractor.
- Paid Time Off (PTO): 11 days per year + U.S. and local holidays, with 3 floating holidays.
- Flexible working hours with a focus on a PST alignment (8 AM – 2 PM PST + 2 hours before or after).
If you are a motivated and detail-oriented individual looking to join a growing team in a dynamic industry, we encourage you to apply
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