Customer Support Representative

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the role

This position is for our client, a leader in the solar panel industry, renowned for their expertise and commitment to excellence. They are dedicated to providing top-quality solar solutions and exceptional customer service, focusing on innovation, sustainability, and building long-term client relationships.

General Responsibilities:

• Acquire necessary information about service-related requests.

• Provide work order estimates for service requests based on market and company rates.

• Troubleshoot basic technical issues in solar installations.

• Communicate effectively with customers, dealers, sales managers, Customer Support Specialists, solar equipment manufacturers, accounting, and operations managers.

• Document service issues and resolutions accurately.

• Participate in cross-functional meetings.

• Provide excellent customer service to clients.

• Escalate complex service requests to Customer Support Specialists.

• Perform other duties as assigned.

Requirements:

• Ability to resolve issues in a timely manner.

• Attention to detail when recording project information in company databases.

• Self-motivated and able to thrive in a team environment.

• Excellent English communication skills (written and verbal).

• Strong customer service skills.

• Comfortable with inbound and outbound calls and possess strong phone etiquette.

• High school diploma or equivalent.

• Availability to work from 11 am to 7 pm CST - Monday through Friday

What's in it for you?

• Compensation in US dollars ranges

• 3 US Holidays + 3 weeks of PTO

• A dynamic and inclusive workplace environment.

This is a fully remote job as a contractor