Customer Support Specialist

Customer Support Specialist

• Remote (Latin America-based)

• Compensation: $1,200–$2,000 USD/month

• Full-time, Eastern Time business hours, Contractor

• Tech Stack: HubSpot, QuickBooks, Microsoft Office, Slack, Trello

At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the Company:

Our client is a growing U.S.-based calibration laboratory that supports companies in highly regulated industries, including aerospace, life sciences, and electronics manufacturing. Their work helps ensure critical equipment is accurate, compliant, and ready to perform. They are building a strong remote team and are looking for someone who can bring structure, responsiveness, and care to their customer support operations.

About the Role:

We’re looking for a Customer Support Specialist who is organized, proactive, and detail-oriented. In this role, you’ll support customers through phone and email communication, manage quotes and invoices, follow up on outstanding payments, and keep internal systems updated and accurate. You’ll work closely with the VP of Operations, leadership, and the current support team to help deliver a smooth and reliable customer experience.

This role is a strong fit for someone who enjoys balancing customer communication with administrative execution, can work independently, and feels comfortable switching between recurring processes and more hands-on problem-solving.

You Will:

• Respond to customer inquiries by phone and email with professionalism and clarity.

• Create and send quotes and invoices with a high level of accuracy.

• Support accounts receivable follow-up and help track past-due customer payments.

• Maintain and update customer information in internal systems and CRM tools.

• Use spreadsheets and internal tools to organize information and support customer requests.

• Join daily team syncs and collaborate with internal stakeholders throughout the workday.

• Help create a responsive, positive experience for customers while supporting a growing business.

About You:

Your Background:

• 2+ years of experience in customer service, customer support, billing, inside sales support, or administrative operations

• Excellent written and verbal English communication skills

• Strong attention to detail and comfort handling repetitive but important administrative tasks accurately

• Experience working with customers in a professional setting by phone and email

• Strong organizational skills and the ability to manage multiple responsibilities at once

• Proficiency with Microsoft Office, especially Excel

• Comfortable working independently in a remote environment while staying collaborative and communicative

• Associate’s or bachelor’s degree required

Nice to Have:

• Experience with HubSpot

• Experience with QuickBooks

• Experience with other CRM platforms such as Salesforce, Zoho, or Pipedrive

• Background in B2B services, industrial services, manufacturing, HVAC, laboratory operations, or other technical/regulatory environments

• Strong spreadsheet skills, including the ability to build or manage templates

• A more technical support mindset and confidence learning new processes quickly

Compensation & Benefits:

• Compensation: $1,200–$2,000 USD/month

• Full-time contractor role

• Remote, Latin America-based

• Work schedule aligned with U.S. Eastern Time