About Us
At Near, we help top talent in Latin America find remote roles with U.S. companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About Our Client
Our client is a U.S.-based e-commerce company specializing in pool equipment and supplies. As the business continues to grow, the owner is looking for a proactive Executive Assistant to help manage day-to-day administrative tasks, customer communications, and operational follow-ups, allowing leadership to focus on higher-level business initiatives and growth opportunities.
About the Role
We are seeking an Executive Assistant to support the owner of a growing e-commerce business. This role will play a key part in keeping operations organized by managing a high volume of emails, responding to customer inquiries, preparing quotes, coordinating with suppliers, and assisting with various administrative tasks.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment, takes ownership of their work, and is comfortable handling a variety of responsibilities as business needs evolve.
Responsibilities
- Manage and organize a high-volume email inbox
- Respond to customer inquiries regarding orders, warranties, tracking information, and general support requests
- Escalate urgent matters and important communications to the owner when necessary
- Prepare and send customer quotes through Shopify
- Follow up with suppliers regarding orders, delays, and product-related inquiries
- Assist with chargeback documentation and evidence submission
- Support administrative processes and operational tasks as needed
- Maintain clear and professional written communication with customers and vendors
- Help prioritize incoming requests and ensure timely responses
- Take ownership of assigned tasks and proactively identify opportunities to improve efficiency
What We're Looking For
- 2+ years of experience in Executive Assistant, Administrative Assistant, Customer Support, Operations, or related roles
- Previous startup or small-company experience
- Excellent written English communication skills
- Strong organizational and multitasking abilities
- Ability to prioritize tasks and manage a high volume of incoming requests
- Comfortable working independently in a small business environment
- Highly proactive, resourceful, and detail-oriented
- Strong customer service mindset
- Ability to learn new processes and take on increasing responsibilities over time
Nice to Have
- Experience working with Shopify
- Experience supporting e-commerce businesses
- Experience handling customer support via email
- Experience assisting with invoicing, payroll-related processes, or financial administration
- Experience working directly with founders or small business owners
Working Hours
- Full-time position
- U.S. Eastern Time business hours - 8:00 AM – 5:00 PM ET or 9:00 AM – 6:00 PM ET
Compensation & Benefits
- Compensation: $1,500 - $1,800 USD per month, depending on experience
- Fully remote position
- U.S. holidays observed
- Flexible PTO with a reasonable and trust-based approach
- Long-term opportunity with room for increased responsibilities and career growth
- Direct exposure to a growing U.S.-based e-commerce business
Hiring Process
- 7-8 Minute Hireflix Video Assessment
- Client interview with the Founder
- Final Decision & Offer
Start Date: As soon as possible.
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