Operations Manager
- Remote (Latin America-based)
- Full-time, 8AM–6PM Arizona time, Contractor
- Tech Stack: Guesty, Asana, property management systems, spreadsheets/documentation tools
At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company:
Our client is a growing property management company in the short-term rental industry, managing around 90 listings across multiple regions. The team is scaling quickly and building the operational structure needed to support that growth. They are focused on creating strong internal processes, keeping teams aligned, and delivering a high level of service across their portfolio.
About the Role:
We’re looking for a Chief of Staff / Operations Manager to help oversee day-to-day operations across the property management team. You’ll support Julia and Roman by taking ownership of task follow-up, team coordination, KPI tracking, and cross-functional oversight so they can step back from constant day-to-day problem solving. This role requires someone who is proactive, organized, relational, and comfortable bringing structure to a fast-moving environment.
You Will:
- Oversee the day-to-day work of asset managers and help keep tasks on track across properties and regions
- Act as a point of escalation for team questions and problem solving
- Track KPIs, assignments, and leadership action items to ensure follow-through
- Help manage cross-functional coordination across asset managers, maintenance, guest relations, and bookkeeping oversight
- Support operational processes tied to short-term rental performance and monthly owner reporting
- Use tools like Asana and internal documentation to improve visibility, accountability, and execution
- Gradually take on more autonomy and decision-making responsibility as you learn the business and leadership preferences
- Help ensure software and operational tools are being used effectively across the team
- Support oversight of recruiting or coordination efforts related to local cleaners and handymen when needed
About You:
Your Background:
- Experience in operations, project management, team coordination, or a similar cross-functional role
- Strong ability to manage multiple moving pieces and keep teams organized and accountable
- Comfortable overseeing workflows, tracking deliverables, and following up across departments
- Experience with KPI tracking and project management systems such as Asana or similar tools
- Strong communication skills in a distributed, bilingual environment
- Bilingual English/Spanish, with Spanish especially important for internal communication
- Self-motivated, proactive, and highly organized
- Friendly, relational, and approachable with team members
- Able to work well in a fast-paced, sometimes ambiguous environment
Nice to Have:
- Experience in short-term rentals, hospitality, or property management
- Familiarity with Guesty or similar PMS platforms
- Experience overseeing teams across multiple regions or functions
- Exposure to owner reporting, team operations, or maintenance coordination workflows
Compensation & Benefits:
- Compensation: $3,000–$4,200 USD/month total budget, including Near’s fees
- Benefits:
- 10 days of PTO, with local holidays
- Flexible schedule within the 8AM–6PM Arizona time workday
- Candidate should provide their own equipment
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