Posted Jul 10, 2026
Remote Customer Support & Monitoring Attendant
Remote (Latin America-based)
Full-time, 24/7 shift-based coverage, Contractor
Tech Stack: Web-based portal, AI-assisted camera monitoring system, kiosk/app support tools, phone system for emergency calls
At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company:
Our client is an innovative company in the laundry services sector, operating laundromat locations and building a remote support model to improve customer experience, incident handling, and store monitoring. They are piloting a new operational system that combines camera monitoring, customer communication, and remote issue resolution to support multiple store locations more efficiently.
About the Role:
We’re looking for a Remote Customer Support & Monitoring Attendant who is calm, responsive, and highly dependable. You’ll monitor multiple laundromat locations remotely, support customers in real time, respond to incidents, and coordinate with internal or external service providers when on-site action is needed. This role requires someone who is proactive, solution-oriented, and comfortable handling urgent situations, while delivering clear communication and strong customer support.
You Will:
Monitor multiple laundromat locations remotely through a camera-based system
Support customers through a kiosk and app-based communication system
Answer customer questions and resolve issues such as machine failures, lost items, payment problems, or general store concerns
Remotely issue credits or reload value when needed to resolve customer issues
Escalate physical issues by contacting the appropriate cleaning, repair, maintenance, or emergency services
Respond appropriately to security-related situations, including loitering or incidents requiring authorities
Handle emergency calls when necessary, including contacting 911
Document incidents clearly and communicate updates through the internal portal
Work structured shifts as part of a 24/7 coverage model, including weekends and potentially overnight shifts
Participate in training and follow playbooks, workflows, and operational procedures provided by the client
About You:
Your Background:
Experience in customer support, customer service, or customer-facing operations
Comfortable using web-based tools and systems
Strong verbal and written English
Ability to communicate clearly and professionally with customers in real time
Able to stay calm and think quickly during urgent or unexpected situations
Strong judgment when escalating issues to emergency services, cleaning teams, or maintenance providers
Organized and reliable in a structured shift environment
Comfortable working independently in a fully remote role
Able to provide clear incident reporting and written communication
Spanish proficiency is highly preferred, with bilingual English/Spanish strongly valued
Nice to Have:
Experience in hospitality, medical centers, monitoring, dispatch, or similar fast-response environments
Experience handling urgent calls or incident response
Prior experience in remote operations or multi-location support
Experience working overnight, weekend, or non-traditional schedules
Familiarity with customer-facing app, kiosk, or live support environments
Compensation & Benefits:
Compensation: $1,000–$1,500 USD per month
Benefits: Contractor role, remote work, structured training, playbooks/process documentation, potential shift differentials for overnight or weekend coverage