Client Delivery Lead (Account Manager)

Client Delivery Lead (Account Manager)

• Remote (Latin America or Canada-based)

• Full-time, aligned with U.S. Eastern Time hours, Contractor

At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the Company:

Our client is an innovative B2B SaaS company helping major sports organizations deliver short-form video experiences through their Android, iOS, and Web SDKs. They support globally recognized brands.In addition to their core publishing platform, they also offer AI-powered clipping and social listening products that help clients create, distribute, and analyze content more effectively.

About the Role:

We’re looking for a Client Delivery Lead (Account Manager) who can own one of the company’s largest and most strategic accounts end to end. This account is a major US sport, which sets the rhythm of the work. A playoff run, a trade, a Draft moment or an injury can shift priorities overnight. Basketball knowledge helps here - not as trivia, but because it lets you anticipate those moments rather than react to them.

This is a hybrid role that blends account management, customer success, operations, and delivery coordination. You’ll act as the main point of contact for the client while also driving internal execution to ensure features, requests, and priorities are delivered successfully. 

This role requires someone who is proactive, operationally strong, confident with client communication, and able to coordinate across internal teams without needing heavy oversight. The right person is a doer who can take ownership, communicate clearly, and move initiatives through to completion in a fast-paced startup environment.

You Will:

• Own the day-to-day management of a major client account in the sports industry

• Serve as the primary point of contact for client relationship management and delivery coordination

• Ingest client feature requests and priorities, then coordinate internally to drive execution

• Partner closely with product, engineering, and other internal stakeholders to ensure commitments are delivered

• Track progress, maintain timelines, and communicate updates clearly to the client

• Balance relationship management with hands-on operational follow-through

• Help translate client needs into actionable internal priorities

• Coordinate feature delivery from request through launch and adoption

• Communicate confidently with multiple stakeholders on the client side, including product and manager-level contacts

• Work closely with the CEO, who this role reports to directly

About You:

Your Background:

• Experience in account management, customer success, client delivery, operations, project coordination, or a related function

• Strong operational mindset with the ability to take ownership of requests and drive them through completion

• Experience working cross-functionally with product and engineering teams

• Comfortable managing enterprise or strategic client relationships

• Strong communication skills and ability to speak succinctly with external stakeholders

• Able to understand client goals and turn them into clear internal action

• Comfortable in a fast-paced startup or tech company environment

• Able to work independently and proactively without waiting for direction

• Strong English communication skills

• Genuine knowledge of or interest in the NBA / basketball ecosystem

• Able to work U.S. Eastern Time hours reliably

• Key traits:

  • Confident and competent communicator

  • Proactive doer

  • Operationally minded

  • Strong sense of ownership

  • Comfortable with ambiguity

  • Able to coordinate people and priorities effectively

Nice to Have:

• Previous experience in a tech startup SaaS company

• Exposure to customer-facing operational roles rather than purely sales-focused account management

• Experience working with sports, media, or content-related clients

• Familiarity with product thinking or feature delivery workflows

• Background working with high-profile or high-demand enterprise accounts

• Prior experience supporting clients with fast-moving priorities

Compensation & Benefits:

• Compensation: flexible, depending on experience and background.

• Benefits:

  • 33 days of holiday, including national holidays

  • Equipment provided, including MacBook and home office items as needed

  • Fully remote work environment