Inbound Lead Qualifier

Inbound Lead Qualifier — CustomizeNow Team

Remote (Latin America-based) · $1,000–$1,200 USD/month base + commission (2x base at 100% target, uncapped) · Full-time, flexible schedule across U.S. time zones | Contractor · Tech Stack: Intercom, internal sales tools

At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the Company

Our client is an established remote company with a diverse global team, operating since 2013. They work across two business lines, including a custom products division focused on items such as pins, patches, socks, and similar products sold to U.S. customers. They offer a fast-paced, results-driven environment with meaningful learning opportunities in supply chain, manufacturing, and custom products.

About the Role

We're looking for an Inbound Lead Qualifier to join the CustomizeNow team. This is a primarily inbound-focused role — different from a typical outbound-heavy SDR position. You'll be the first point of contact for incoming leads across chat, email, and calls, working closely with the Inside Sales team to qualify opportunities and keep the pipeline moving. This role is KPI-driven and measured on responsiveness and conversion quality rather than hours logged.

You Will:

• Be the first point of contact for inbound leads across chat, email, and phone via Intercom
• Respond to chat inquiries in under 1 minute and emails within approximately 5 minutes
• Ensure no calls are missed and all leads receive fast, consistent follow-up
• Qualify leads and hand them off to the Inside Sales team
• Track activity levels and contribute to revenue conversion KPIs
• Support Account Executives depending on workload and team needs

About You:

• Experience in lead qualification, customer support, inside sales, or a similar client-facing role
• Strong written and verbal English communication skills
• Comfortable managing high-volume inbound communication across multiple channels
• Organized, responsive, and able to thrive in a fast-paced environment
• Comfortable being measured on activity and conversion metrics
• Self-motivated with a results-first mindset

Nice to Have:

• Experience with Intercom or similar live chat tools
• Exposure to custom products, e-commerce, or manufacturing
• Flexibility to support outbound prospecting when needed

Compensation & Benefits:

• Base: $1,000–$1,200 USD/month
• Commission: 2x base at 100% target achievement, uncapped
• 15 days PTO after 6 months
• 5 U.S. holidays observed (Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day)
• 100% remote