Automation and Implementation Specialist

Automation and Implementation Specialist

• Remote (Latin America-based)

• Compensation: $4,400–$5,500 USD/month (open to higher for strong senior profiles)

• Full-time, Eastern Time overlap, Contractor

• Tech Stack: WordPress/other CMSs (e.g., Shopify), help desk/ticketing tools, no-code/low-code tools (Zapier, Make, webhooks), automation/integration platforms

At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the Company:

Our client is a fast-growing digital agency in the WordPress and web services space, expanding by acquiring smaller companies. They focus on delivering high-quality website, support, and digital operations services, and are building scalable, reliable systems for their customers across multiple brands.

About the Role:

We’re looking for an Automation and Implementation Specialist who blends strong hands-on execution with clear communication. You’ll work directly with the Managing Director to plan and implement system improvements and integrations for newly acquired companies, with a focus on support operations, workflows, and automation. This is a highly practical, implementation-heavy role where you’ll turn strategic ideas into working systems while minimizing disruption to teams and customers.

You Will:

• Own hands-on implementation of tools, workflows, and systems for newly acquired businesses, especially around support/ticketing and operations.

• Configure and optimize help desk/ticketing platforms and related processes to meet internal standards.

• Design, build, and maintain no-code/low-code automations (Zapier, Make, webhooks) to connect systems and streamline workflows.

• Translate high-level requirements into concrete technical plans, timelines, and execution steps.

• Work across multiple brands, switching between projects and maintaining/improving existing setups over time.

• Identify risks and edge cases before changes, propose solutions, and document systems and flows clearly.

About You:

Your Background:

• Solid experience in technical operations, automation, systems integration, or a similar role in a digital, ecommerce, or agency environment.

• Strong, hands-on skills with SaaS tools, workflows, and operational systems (you enjoy configuring and implementing, not just designing).

• Experience with CMS platforms such as WordPress and/or Shopify (deep WordPress experience is a plus, not a strict requirement).

• Familiarity with help desk/support or ticketing tools and processes.

• Demonstrated experience with no-code/low-code tools (Zapier, Make, webhooks) to automate and connect systems.

• Excellent communication skills in English — able to work closely with a non-developer stakeholder and explain technical concepts simply.

• Self-directed, proactive, and ownership-driven; comfortable working independently with one main stakeholder and limited broader team involvement.

• Able to manage ambiguity, handle multiple projects, and stay organized across brands and systems.

Nice to Have:

• Experience in WordPress-focused businesses, website support/maintenance, or digital agencies.

• Background in ecommerce or digital marketing environments.

• Exposure to post-acquisition systems/process integration.

• Prior experience setting up or refining customer support operations.

Compensation & Benefits:

• Compensation: $4,400–$5,500 USD/month (mid-level target; open to higher for exceptional candidates)

• Benefits: Fully remote work and flexible PTO.