Posted 1w ago
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
Our client is a fast-growing company in the solar energy sector, committed to delivering high-quality solutions and exceptional service. Known for their operational excellence and innovation, they focus on sustainability, customer satisfaction, and building high-performing teams.
Join our client on their mission to accelerate field operations excellence. We are looking for an Operations Engineer to join their dynamic operations team.
In this role, you will act as a key support bridge between field execution, technical troubleshooting, and customer-facing interactions. You will assist installation crews, support field technicians, and help ensure homeowners receive fast, clear, and high-quality assistance throughout the installation and service process.
This is an ideal opportunity for early-career professionals with strong communication skills, a problem-solving mindset, and a natural drive to grow into leadership. You don't need years of experience — we're looking for the right person with the right attitude and potential.
This role offers two shift options:
Evening Shift: 2 PM – 10 PM
Regular Shift: 7 AM – 5 PM
Support day-to-day field operations to ensure smooth project execution and quality standards
Assist installation crews, electricians, and field technicians with technical and operational questions
Help resolve homeowner and field issues quickly and effectively as a first point of contact
Troubleshoot operational and technical issues both on-site and remotely
Communicate clearly with customers to provide updates, manage expectations, and resolve concerns
Collaborate with project managers and coordinators to keep workflows running smoothly
Identify recurring issues and contribute ideas for process improvement
Support training and onboarding of field personnel by sharing best practices
Ensure accurate and timely documentation and operational reporting
Experience:
0–5 years of experience in operations, customer support, technical support, field service, or related roles
Fresh graduates with strong academic backgrounds and leadership potential are encouraged to apply
Core Competencies:
Natural leadership instinct — someone who takes initiative and ownership without being asked
Strong communication skills in English (required)
Ability to stay calm, think clearly, and make decisions under pressure
Eagerness to learn fast and grow into a management role
Technical & Support Background:
Comfortable with technical concepts or willing to learn quickly
Experience (or strong interest) in customer-facing or operational environments
Problem-Solving:
Ability to diagnose issues quickly and propose practical solutions
Growth-Oriented:
Genuinely motivated to advance into team leadership and management — this is a core requirement, not a perk
Preferred Background (nice to have, not required):
Exposure to solar, construction, home services, HVAC, or field operations
Engineering degree (mechanical, electrical, energy, or related fields)
Experience with electrical systems, installations, or technical troubleshooting
Perks – What’s in It for You?
Fast-track to leadership within 6 months
Career growth opportunities
Remote work, fully flexible
Dynamic, collaborative, and supportive team culture
3 weeks of PTO + US holidays