At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
Overview
We are seeking a Technology Support Specialist to join our team at a company that provides top-tier service solutions for professionals in the connected home industry.You’ll assess problems, document solutions, and ensure seamless communication with field partners to deliver exceptional customer support.
Requirements
- Basic experience or working knowledge of AV systems and smart-home technology
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Superb customer service skills to handle frustrated or urgent clients empathetically
- Ability to make quick, appropriate decisions under pressure
- Self-starter mindset with the ability to work independently
- Strong work ethic and reliability to support clients and the team
- Availability for business hours, scheduled after-hour, and weekend shifts
- Impeccable attention to detail and organizational skills
- Eagerness to learn new technical skills and technologies
- Availability to work rotating shift.
Qualifications
- Working knowledge of AV systems, consumer electronics, or smart-home systems
- Passion for technology with a strong aptitude for learning
- Experience in high-touch customer service
- Experience with integrated technology systems
- Curiosity and skill in taking things apart to understand how they work
Bonus Points
- Demonstrated passion for consumer technology
- Hands-on experience in troubleshooting smart-home or integrated systems
- Experience delivering exceptional support in technology or service industries
We Offer
- Competitive salary
- Remote environment
- A supportive, team-oriented work environment
Culture
- Continuous Improvement: Always looking to enhance the client experience.
- Preparedness: Ready for any scenario, with backup plans in place.
- Empathy: Understanding and prioritizing client needs.
- Attention to Detail: Consistently dotting i’s and crossing t’s.
- Privacy Focus: Committed to protecting client confidentiality.
- Team Collaboration: Willing to step up and wear multiple hats when needed.
- Transparency: Open, honest communication to address challenges.
- Ownership: Taking initiative to drive company goals forward.
- Learning from Mistakes: A culture that values growth through learning and improvement.
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