Remote | Contractor | Latin America
$3,500–$4,500 USD/month

About Near

At Near, we connect top Latin American talent with leading U.S. companies. We believe the best candidates aren't limited by borders — and we're here to help you find long-term, remote opportunities with companies that value what you bring to the table.

About Our Client

Our client is transforming access to evidence-based mental health care for adults facing treatment-resistant depression, anxiety, PTSD, and bipolar depression. With clinics across Massachusetts, they offer advanced treatments like ketamine infusions, accelerated TMS, and ketamine-assisted psychotherapy. Their model combines clinical rigor, strategic discipline, and compassionate care — helping thousands of patients find hope in days to weeks.

About the Role

We’re seeking a highly capable, deeply organized Strategic Operations Lead to help scale Cambridge Biotherapies’ internal operations. This role is ideal for someone who thrives in high-growth environments, excels at cross-functional execution, and brings a systems mindset to complex challenges. You’ll partner directly with the COO and take ownership of projects that impact every corner of the business — from billing and clinic expansion to marketing ops and process improvement.

Key Responsibilities

Strategic & Cross-Functional Execution

• Drive execution of key initiatives across billing, IT, operations, site expansion, and demand generation

• Oversee marketing operations and support the COO in shaping and implementing top-of-funnel strategy

• Own day-to-day project management — clinic launches, tech integrations, compliance rollouts, and more

Operations & Process Ownership

• Ensure smooth internal operations through process design, SOPs, and documentation

• Collaborate with the billing team on process improvements related to benefits, prior auths, claims, and denials

• Implement tools and automations (CRM, AI, etc.) to streamline workflows and improve performance

• Support hiring plans, org chart design, and role scoping

Performance, Tracking & Accountability

• Track progress across operational units and surface blockers early

• Monitor key metrics and drive accountability through systems and reporting

• Apply process improvement methodologies (Lean, Six Sigma, etc.) wherever possible

Skills & Qualifications

• Proven experience managing complex internal operations and cross-functional projects

• Strong prioritization skills and ability to operate under ambiguity

• Excellent written communication and executive-level coordination skills

• Background in healthcare startups or multi-site operations preferred

• Experience with project management tools, Google Workspace, spreadsheets, and documentation systems

• Familiarity with healthcare billing workflows (AdvancedMD, GoHighLevel, etc. is a plus)

• Bonus: background in demand generation, CRM pipeline management, or marketing ops

Mindset & Work Ethic

• You’re a systems-thinker who can map, fix, and scale workflows

• You don’t wait to be told what to do — you see what’s missing and solve it

• You bring a mix of strategic thinking and detail-obsessed execution

• You’re excited by the possibilities of AI, but you know when not to use it

• You lead with clarity, empathy, and a bias for action

Perks – What’s in It for You?

• Long-term remote role with a mission-driven U.S. company

• Partner directly with an experienced COO in a high-impact position

• Be part of scaling a mental health organization making a real difference

• Opportunity to own critical projects and shape operational growth

• PTO: 15 days annually

• Holidays: U.S. national holidays + 5 floating holidays