At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
This is a role for our client, a nonprofit experience and technological innovation. Their team is growing and they are looking to add a new member to their crew, so if you're looking to be part of a dynamic team you can join them on their mission as a Client Growth Manager.
Overview
This role oversees the full customer lifecycle—from onboarding to renewal—with a strong focus on retention and upsells. It involves managing a high-volume portfolio (up to 200 accounts), which requires a strategic, data-driven approach rather than high-touch engagement. Candidates must be comfortable using usage and engagement metrics to prioritize outreach and mitigate churn risk. This is a revenue-driven role, so strong judgment, ownership, and renewal management experience are essential.
Responsibilities:
- Ensure organizations are maximizing the Funraise platform to achieve their business goals
- Serve as the primary point of contact for customers, providing guidance and expertise to maximize product value
- Develop and maintain strong relationships with key stakeholders within client organizations.
- Lead the onboarding process for new clients, ensuring a seamless transition and quick adoption of our product
- Monitor customer usage, engagement, and satisfaction levels, proactively addressing any issues or concerns.
- Manage a portfolio of accounts across tiers, adapting engagement strategies accordingly.
- Identify opportunities for upselling and cross-selling additional features, contributing to revenue growth.
- Maintain world-class retention rate of 110%+ Net Renewal Rate (NRR) and 90%+ Gross Renewal Rate (GRR)
- Drive the renewal process by demonstrating value and ensuring customer satisfaction.
Requirements
- 2–4 years of experience in account management, customer success, or sales, preferably in the SaaS industry.
- Proven success managing a high-volume portfolio (up to 200 accounts) with a strategic, data-driven approach.
- Demonstrated ability to drive high retention (90%+ gross retention) and account expansion.
- Skilled in interpreting usage and engagement metrics to assess account health and prioritize outreach.
- Experience managing the renewal process and proactively mitigating churn risk.
- Strong written, verbal, and non-verbal communication skills.
- Excellent interpersonal skills and ability to work with a wide range of client personalities.
- Self-motivated, results-oriented, and able to prioritize tasks that directly impact revenue.
- High attention to detail and strong analytical thinking.
- Comfortable in a fast-paced, entrepreneurial, and startup-like environment.
- Familiarity with tools such as Salesforce, ChurnZero, Intercom, Jira, and Google Suite is a plus.
- Experience working with complex SaaS products (e.g., CRM, reporting, donation platforms, microsites) preferred.
- Understanding of or exposure to the nonprofit space is a nice-to-have, but not required.
- Availability to work Monday to Friday, from 8-10 am to 6 pm CST
Perks - What’s in it for you?
- Competitive compensation in US dollars
- Remote, Full-Time Position
- Unlimited PTO after 3 months of employment