At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

This position is for our client, a leader in the solar panel industry, renowned for their expertise and commitment to excellence. They are dedicated to providing top-quality solar solutions and exceptional customer service, focusing on innovation, sustainability, and building long-term client relationships.

They are seeking a Customer Service & Project Coordination Specialist to join their team!

General Responsibilities:

• Coordinate installation schedules between homeowners, installers, and subcontractors to ensure timely and efficient project execution.
• Serve as the main point of contact for homeowners throughout the installation process, providing updates and addressing concerns.
• Assign project tasks and communicate clearly with subcontractors and internal teams to ensure everyone is aligned.
• Ensure all materials, documentation, and permits are prepared prior to installation start dates.
• Monitor the progress of ongoing installations and troubleshoot any issues or delays that arise.
• Maintain accurate records of communications, project milestones, and installation outcomes.
• Address funding-related concerns and ensure projects are closed out promptly and in line with funding expectations.
• Conduct follow-ups post-installation to confirm homeowner satisfaction and resolve outstanding items.
• Evaluate the quality of completed projects to a reasonable degree, identifying potential issues and opportunities for improvement.
• Availability to work from 12 pm to 8 pm CST - Monday through Friday

Must-Haves:

• Strong customer service background (especially with complex, multi-stakeholder scenarios)
• Experience beyond basic customer service – roles like:
  • Office Administration
  • Partner Coordination
  • Quality Assurance
  • Customer Service Management
• ​​​​​​​High attention to detail and critical thinking
• Proven ability to make informed decisions independently
• Excellent verbal and written communication skills in English
• Comfort managing upset customers and troubleshooting issues like missing materials or scheduling conflicts
• Experience juggling multiple tasks and coordinating with different teams
• Familiarity with internal quality control and reporting

Nice-to-Haves:

• Experience in construction or solar industry, or similar operational roles
• Background coordinating installations or subcontractor work

What's in it for you?

• Compensation in US dollars ranges from $12,000 - $21,600 per year
• US Holidays.
• 2 weeks of PTO
• A dynamic and inclusive workplace environment.

​​​​​​​Please note that the final salary offer may vary based on the candidate's seniority, specific skill set, and performance throughout the evaluation and interview process

If you are highly motivated and passionate about alternative investments and data solutions, we encourage you to apply!

This is a fully remote job as a contractor