Position: Customer Service Representative
Salary: $1,500 - $2,100 per month | Full-time | Fully Remote | LatAm Candidates

At Near, we connect top talent from Latin America with remote roles at leading US companies. Our mission is to improve lives by fostering a borderless remote work culture. This is a fully remote contractor role.

About Our Client

Our client is a leader in energy efficiency, specializing in weatherization, HVAC systems, appliances, and health & safety measures. They enhance comfort and energy conservation in homes by offering solutions like insulation, energy-efficient appliances, and home weatherization.

About the Role

Are you an organized, detail-oriented professional who thrives in a customer-facing role? Do you excel at multitasking, scheduling, and coordinating service appointments—all from the comfort of your home? If so, we want you!

We’re seeking a remote Customer Service Representative to be the primary point of contact for customers in the Weatherization Assistance Program. This full-time role requires 40 hours per week, Monday through Friday, with occasional Saturday hours or flexible schedules to meet program needs.

Key Responsibilities

• Customer Support: Serve as the first point of contact for customers enrolled in our multi-service program, responding to inquiries professionally and clearly.
  
  

• Scheduling Coordination: Manage service appointments and subcontractor schedules, ensuring timely and efficient service delivery.
  
  

• Account Management: Maintain a portfolio of customer accounts, tracking service history, open requests, and follow-ups to ensure high customer satisfaction.
  
  

• Problem Solving: Handle customer concerns with empathy and collaborate with internal teams and subcontractors to resolve issues promptly.
  
  

• Communication: Keep customers informed via phone, email, and text about service updates, scheduling, and status changes.
  
  

• Documentation: Log all interactions and service details into CRM or project management systems accurately.
  
  

Skills & Experience

• Experience: Proven experience in customer service, account management, or client-facing roles.
  
  

• Skills:
  
  

• Strong verbal and written communication – clear, confident, and friendly.
  
  

• Ability to manage multiple accounts and services simultaneously.
  
  

• Highly organized, dependable, and detail-oriented.
  
  

• Tech-savvy, quick to learn new systems and platforms.
  
  

• Preferred (Not Required):
  
  

• Familiarity with project or service management systems.
  
  

• Experience in energy assistance, weatherization, or government programs is a plus.
  
  

Mindset & Work Ethic

• This is a remote position, offering flexibility with full-time availability.
  
  

• Standard schedule: Monday through Friday, 40 hours/week, with the possibility of Saturday hours as needed.
  
  

• Fast-paced environment focused on customer satisfaction, timely scheduling, and accurate record-keeping.
  
  

• Frequent communication with customers, subcontractors, and internal teams via phone, email, and CRM tools.
  
  

Perks & Benefits

• 10 days of PTO annually.
  
  

• National holidays off.
  
  

• Opportunities for growth within the company. A supportive, collaborative team culture.
  
  

• Fully remote role, offering a healthy work-life balance.
  
  

If this role doesn’t quite align with your interests, feel free to explore our other open positions!