​​​​​​Contractor | $2,000–$2,800/month | Full-time | Fully Remote | LatAm Candidates

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. This is a fully remote job as a contractor.

About our client
Our client specializes in energy efficiency, weatherization, HVAC systems, appliances, and health & safety measures. They work to improve energy conservation and comfort in homes, offering solutions such as insulation, energy-efficient appliances, and home weatherization techniques.

About the role
As a Program Administrative Manager, you’ll oversee the customer application and billing process, ensuring accuracy, efficiency, and excellent service. You’ll manage a team, streamline workflows, and serve as a key point of contact for both customers and internal staff. This role requires strong leadership experience and the ability to drive results across operations.

Responsibilities
• Act as the main contact for customers regarding scheduling, application status, and documentation
• Resolve customer inquiries with professionalism and clarity
• Review and track application paperwork to ensure compliance
• Maintain accurate records in internal tracking systems
• Coordinate across departments to improve workflow efficiency
• Lead and support the billing and applications team
• Provide coaching and performance feedback to team members
• Identify process improvements and implement new procedures
• Create and update SOPs to support consistency and compliance
• Analyze reports and performance data to optimize operations

Skills & Competencies
• Strong attention to detail
• Effective problem-solving and decision-making
• Experience leading and developing teams
• Excellent communication and interpersonal skills
• Proficiency with Google Workspace and CRM systems

Qualifications
• Bachelor’s degree in Business Administration, Management, or related field (preferred)
• Experience in administrative, billing, or customer service roles with leadership responsibilities
• Strong organizational and time management skills

Perks – What’s in it for you?
• 10 days of PTO
• National holidays
• Compensation: $2,000–$2,800/month
• Growth opportunities and access to development resources
• Supportive and collaborative team culture
• Fully remote role with flexible work-life balance

If this role isn’t quite the right fit, feel free to explore our other open positions!