At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. This is a fully remote job as a contractor

About our client

Our client specializes in energy efficiency, weatherization, HVAC systems, appliances, and health & safety measures. They work to improve energy conservation and comfort in homes, ensuring safer and more efficient living environments through various solutions such as insulation, energy-efficient appliances, and home weatherization techniques.

About the role

We are seeking a detail-oriented and highly organized Logistics Coordinator to join our team. This individual will be responsible for managing and coordinating appliance orders between third-party logistics companies and customers. The ideal candidate will have strong computer skills and excellent communication abilities, as the role involves tracking deliveries, troubleshooting issues, and ensuring smooth coordination between all parties involved.

Key Responsibilities

• Order Coordination: Work with third-party logistics companies and customers to schedule and manage appliance deliveries. Ensure timely and accurate delivery of appliances, working to resolve any scheduling conflicts or issues that may arise.
• Communication: Serve as the main point of contact for customers, logistics companies, and internal teams, providing updates, answering questions, and resolving concerns in a professional and efficient manner.
• Delivery Tracking: Monitor and track all appliance deliveries from start to finish. Ensure deliveries are successful and make note of any blocked or delayed deliveries. Update internal records and communicate with management on the status of deliveries.
• Issue Resolution: Investigate any issues with delivery (e.g., delays, damages, missed appointments) and proactively work to resolve them with both customers and logistics providers.
• Data Entry & Reporting: Maintain accurate records of all appliance orders, deliveries, and issues. Use internal software and tools to track progress and ensure data is updated and accurate.
• Documentation: Ensure that all required documentation, including delivery confirmations and receipts, is collected and filed correctly.
• Customer Service: Provide high-quality customer service by managing customer expectations, answering inquiries, and addressing any delivery-related concerns with empathy and professionalism.

Skills

• Computer Skills: Proficient in Google Workspace and ability to quickly learn internal software and tracking tools.
• Communication Skills: Strong written and verbal communication skills. Ability to interact professionally with customers, vendors, and team members.
• Organizational Skills: Ability to manage multiple tasks and priorities efficiently while maintaining attention to detail.
• Problem-Solving: Strong ability to identify issues and find solutions quickly in a fast-paced environment.
• Customer-Focused: Ability to handle customer inquiries and issues with a positive attitude, ensuring customer satisfaction.
• Teamwork: Collaborative attitude and willingness to work as part of a team to achieve department goals.

Perks - What’s in it for you?

• 10 days PTO
• National holidays
• Growth Opportunities: Access to development resources to help you advance your career.
• Collaborative Team Culture: Join a supportive and innovative team that values mutual respect, integrity, and teamwork.
• Work-Life Balance: Enjoy the flexibility of a fully remote role.

In case this role if not a good fit for you, don’t hesitate to apply to another of our positions