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Quality Assurance Representative

Confidential Client
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Customer Service Sales

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

This position is for our client, a leader in the solar panel industry, renowned for their expertise and commitment to excellence. They are dedicated to providing top-quality solar solutions and exceptional customer service, focusing on innovation, sustainability, and building long-term client relationships.

We are looking for a Quality Assurance Representative to join their team!

Duties & Responsibilities:

  • Monitor calls daily for quality assurance and training purposes.
  • Maintain individual performance files for each representative and generate weekly progression reports based on feedback from setter meetings.
  • Collaborate with Team Leads and Managers to gather and implement feedback.
  • Develop and conduct call quality training sessions to enhance setter performance.
  • Coach setters on improving their call quality and skill set.
  • Review weekly progression reports daily to identify concerns and provide targeted coaching.

Qualifications:

  • High school diploma, GED, or equivalent.
  • Minimum of one year of experience in a customer call center or a related role with quality assurance monitoring.
  • Strong ability to manage and coach others effectively.
  • Excellent communication, persuasion, and presentation skills.
  • Highly motivated with a keen sense of initiative.
  • Ability to work independently and collaboratively in a team environment.

What's in it for you?

  • Competitive compensation in US dollars.
  • US Holidays + 2 weeks of PTO.
  • A dynamic and inclusive workplace environment.

This is a fully remote job as a contractor

About Confidential Client

Applying for jobs by Hire with Near is the easiest way to land your next remote job!

We'll review your application and get back to you shortly!

You'll receive an interview invite for any company interested.

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