At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
Overview
Our client is seeking a highly motivated and results-driven Customer Engagement Specialist to join our team. As a CES, your focus will be to identify opportunities and help implement their software within customers' operations, which includes training, accountability, and problem-solving, while serving as a trusted advisor.
Key Responsibilities
- Monitor support channels and quickly respond to inbound customer requests via phone OR email/SMS
- Implement the client’s platform and product solutions into the business operations of their customers
- Drive engagement, activity, and accountability through meaningful outreach
- Share valuable customer feedback and ideas with internal product and engineering teams to make our product everything our customers need and more.
- Resolve customer issues, questions, or concerns quickly and with empathy.
- Identify, troubleshoot and escalate issues pertaining to customer education and product functionality.
- Compose thoughtful and accurate messages to customers and create prepared responses to customer emails and texts.
- Manage and control numerous concurrent tasks in tandem.
Requirements
- Customer-obsessed with a track record of going above and beyond for the customer
- Impeccable attention to detail
- Desire to help our customers and be their advocate
- Ability to customize the support experience to the needs of individual customers
- You are highly results oriented. You focus on outcomes and do whatever’s needed to get there.
- You are a skilled problem solver.
- You have impeccable written and verbal communication skills.
- You have are reliable and have excellent time-management
- You are a strong team player and self-starter. This is a hybrid/remote role; we are looking for folks who do not need to be babysat.
- You have strong multi-tasking skills
- You are highly coachable
- Ability to thrive in a fast-paced environment
- Ideal: past experience with Salesforce.com
- Ideal: past experience in home improvement. Pinterest boards don’t count.
- Ideal: past experience with lending/credit
- Ideal: experience in SaaS customer service or sales
Benefits
- Competitive compensation
- Opportunities for professional growth within a fast-paced, supportive work environment.
- Work remotely and collaborate with a dynamic, mission-driven team.
- PTO + Holidays
If you think you’d make a great fit for the role, we’d love to hear from you! Apply through Hire with Near to connect with our client and boost your career.