At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the client
This company offers creative DIY kits designed to make it easy for beginners to learn a new craft. Their kits come with all the necessary materials, including clear, step-by-step instructions. The focus is on simplifying the learning process, making it accessible to everyone, even those with no prior experience. The company has expanded its offerings and has become well-known for making this hobby approachable and enjoyable.
How they describe their culture:
- We’re a healthy business. We have no investors and with that, comes freedom. Freedom to make choices that are best for our customers, employees, and business.
- We’re an unusually small team for our revenue, and we plan on keeping it that way. We're all about getting the job done with as little busy-work and meetings as possible. Our team is fully remote, spanning so while we do a lot of our work asynchronously, we also know how to have a good time virtually anywhere ;)
- We’re on a rocket ship. We’ve seen unbelievable growth in our 3 years in business. Every day is a busy day, and the fast pace excites us. We’ve got ambitious goals to 1) make better products that make a significant impact on how millions of people see themselves, and 2) build a lasting brand that people more than love – that they obsess over.
About the role
We are looking for a proactive and detail-oriented Wholesale Operations Assistant to oversee and optimize wholesale operations. In this remote role, you will serve as a key point of contact for retail partners, ensuring efficient sales coordination and smooth operational processes. Ideal candidates have strong communication skills and experience in wholesale or sales operations.
Responsibilities
- Efficiently and accurately process customer sales/purchase orders, adhering to each retailer’s guidelines, and preparing necessary documents and paperwork related to wholesale transactions.
- Communicate effectively with retail partners to confirm order details, resolve any discrepancies, and ensure smooth transactions.
- Complete administrative tasks per retailer, including onboarding and product set up, sending samples, images and copy, and creating and sending buy sheets.
- Ensure meticulous upkeep of tracking documents, file organization, and communication with retailers, monitoring dates for shipments, payments, etc.
- Maintain compliance with retailers by keeping UPCs, packaging, and labeling guidelines up to date, coordinating with the appropriate teams to execute as needed.
- Coordinate with internal teams, including logistics, inventory management, and finance, to ensure seamless order fulfillment and delivery.
- Help create and maintain department SOP’s.
Skills:
- 2+ years of experience in Wholesale Operations, Sales Operations or Customer Service. Preferably within the ecommerce or retail industry.
- Previous experience with major retailers like Walmart and Joann a plus, or other retail/wholesale accounts.
- Strong written and verbal communication skills and ability to work collaboratively with a remote team.
- Adaptability and willingness to learn new processes and technologies as needed.
- Detail-oriented, deadline-driven self-starter able to work with initiative.
- Team player with a positive, feedback-oriented attitude.
- Ability to work in a fast-paced startup environment in a remote capacity, managing multiple projects.
Schedule: Monday to Friday - 9am-5pm ET
Compensation: $2,500 - $3,000 monthly.