At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

This position is for our client, a leader in the solar panel industry, renowned for their expertise and commitment to excellence. They are dedicated to providing top-quality solar solutions and exceptional customer service, focusing on innovation, sustainability, and building long-term client relationships.

They are looking for a Customer Support Representative to join their team!

General Responsibilities:

• Acquire necessary information about service-related requests.
• Provide work order estimates for service requests based on market and company rates.
• Troubleshoot basic technical issues in solar installations.
• Communicate effectively with customers, dealers, sales managers, Customer Support Specialists, solar equipment manufacturers, accounting, and operations managers.
• Document service issues and resolutions accurately.
• Participate in cross-functional meetings.
• Provide excellent customer service to clients.
• Escalate complex service requests to Customer Support Specialists.
• Perform other duties as assigned.

Requirements:

• Ability to resolve issues in a timely manner.
• Attention to detail when recording project information in company databases.
• Self-motivated and able to thrive in a team environment.
• Excellent English communication skills (written and verbal).
• Strong customer service skills.
• Comfortable with inbound and outbound calls and possess strong phone etiquette.
• High school diploma or equivalent.
• Availability to work from noon to 8 pm CST - Monday through Friday

What's in it for you?

• Compensation in US dollars ranges from $9,600 - $18,000 per year
•  per year
• US Holidays.
• A dynamic and inclusive workplace environment.

This is a fully remote job as a contractor