At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

Company Overview

​​​​​​ This Company is the trusted home cleaning and laundry partner for most NYC and Chicago families and businesses. They service the most remote locations in these states and will expand to more U.S. states real soon!      

They are changing the laundry and dry-cleaning industry with a 30-minute pick up time and a 24-hour delivery time. They also facilitate and manage the end-to-end logistics from scheduling, pick-up, processing, delivery, and after-market review to ensure high-quality control and customer satisfaction.

Responsibilities

• Effectively manage large amounts of incoming phone calls.
• Generate sales leads and convert incoming sales leads.
• Great deal of common sense and executive decision in a split-second.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
• Monitor and respond to customer reviews, ensuring feedback is addressed promptly and professionally
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Excellent verbal and communication skills.
• Proficiency in Microsoft Office. 
• Ability to deliver communiques and presentations in a structured manner.

Working hours: Tuesday to Saturday, 9 am to 6 pm CST

Perks: 

• 2 weeks of PTO
• US holidays
• Growth Opportunities
• Dynamic Work Environment

Compensation: $1,200 - $1,500 USD per month

Not a good match? Explore our website for more job options https://jobs.hirewithnear.com/